Retail Sales and Customer Service Jobs

Qatar Airways; Qatar; On-site; QAR 33,480 - 55,800; Full time

Benefits offered by this job

Career growth opportunities

Training and skill development programs

Competitive salary and employee benefits

Job summary

Qatar Airways is looking for Retail Sales and Customer Service staff in Doha to enhance premium shopping experiences in a fast-paced airport environment. The ideal candidates will assist customers, handle transactions, and maintain high service standards while achieving sales targets.

Open to those with a high school qualification or bachelor’s degree, the roles offer growth opportunities and a multicultural work environment. A competitive salary and training programs are also part of this offering.

Qualifications

• Minimum 1 year of experience in retail roles or a bachelor's degree with no experience.
• Ability to work in a fast-paced retail environment with a professional attitude.

Responsibilities

• Assist customers with product selection and provide excellent service.
• Handle billing and cash transactions accurately.
• Support daily retail operations including merchandising and stock replenishment.
• Resolve customer inquiries and ensure a positive shopping experience.

Skills

Customer service skills

Communication skills in English

Interpersonal skills

Team-oriented

Education

High school qualification or bachelor's degree

Job description

Position Overview

Retail sales and customer service jobs in Doha offer opportunities to work in duty free retail, assisting international customers and delivering premium shopping experiences in a fast‑paced airport environment. These roles are ideal for candidates seeking growth in retail operations and customer‑facing positions.

Job Details

Location: Qatar, Doha
Industry: Retail
Function: Retail Sales
Salary: 3000‑5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Preferred Location: Any
Job Type: Full‑time

Role Summary

Retail sales and customer service roles involve assisting customers, handling transactions, and supporting store operations across duty free retail outlets. The position focuses on maintaining high service standards, achieving sales targets, and ensuring a smooth shopping experience for international travelers.

What You’ll Do

• Assist customers with product selection and provide excellent service
• Handle billing and cash transactions accurately as a till assistant
• Support daily retail operations including merchandising and stock replenishment
• Maintain store cleanliness, organization, and visual standards
• Promote products and contribute to achieving sales targets
• Support senior staff and supervisors in store operations
• Resolve customer inquiries and ensure a positive shopping experience
• Follow company procedures, policies, and service standards

Ideal Profile

• High school qualification with minimum 1 year of experience or bachelor's degree with no experience required
• Good communication skills in English both written and spoken
• Strong interpersonal and customer service skills
• Professional attitude and presentable appearance
• Ability to work in a fast‑paced retail environment
• Honest, reliable, and customer-focused
• Team‑oriented with willingness to learn

Why Join Us

• Opportunity to work in a world‑class duty free retail environment
• Exposure to international brands and global customers
• Career growth opportunities in retail and customer service
• Training and skill development programs
• Multicultural and dynamic workplace
• Competitive salary and employee benefits

About the Company

Qatar Airways Group is a globally recognized aviation and service organization based in Doha. Through its duty free retail division, the company operates one of the largest airport retail environments, offering a wide range of international brands, dining options, and premium customer experiences at Hamad International Airport.