Technology Experience Digital Officer

Rosewood Hotels and Resorts; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

Rosewood Doha is seeking an entry-level Digital Solutions Associate to help digitize hotel operations, support guest-facing platforms, and streamline internal workflows. You’ll assist across Rooms & F&B, Spa, and other departments with testing, training, and rollout of approved digital tools.

You will work under supervision to manage cloud-based tasks, monitor resources, and ensure smooth adoption of new automation and reporting systems for a luxury hospitality environment.

Qualifications

• Diploma or bachelor’s degree in IT or related field.
• Exposure to end-user support and Microsoft 365 tools preferred.
• Entry-level role with 0–2 years of IT/digital systems experience.
• Comfort with learning new digital tools and workflows.

Responsibilities

• Supports digitalization initiatives across hotel operations including guest-facing platforms, associate tools, dashboards, and forms.
• Documents manual processes and identifies simple efficiency improvements with approved tools.
• Coordinates testing, user feedback, issue logging, and adoption support for digital solutions.
• Provides basic training and user guidance to help associates use digital platforms.
• Assists with cloud platforms and automation tasks under supervision.
• Supports monitoring of cloud resources, service availability, and cost-related reports.
• Provides first-line IT support for associates and guests, prioritizing service requests.
• Ensures prompt escalation of high-impact issues in a timely manner.

Skills

Attention to detail

Strong learning ability

Team collaboration

Customer service mindset

Education

Diploma or bachelor’s degree in Information Technology

Computer Science

Information Systems

Digital Business or related field

Tools

Microsoft 365

Power Platform

Azure fundamentals

Oracle Cloud fundamentals

CompTIA ITIL Foundation

Job description

Our Associate Experience

We believe exceptional work deserves exceptional care At Rosewood Doha we offer a thoughtfully designed associate experience that supports your wellbeing growth and life beyond work This includes A competitive salary and benefits package High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl A birthday day off because your milestones matter Personalized development plans and continuous learning opportunities to support your career journey These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us

Your Role

Essential Duties and Responsibilities

Digital Solutions & Hospitality Digitalization

• Supports digitalization initiatives across hotel operations including guest-facing platforms associate tools reporting dashboards online forms workflow automation and department productivity solutions
• Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows
• Coordinates testing user feedback issue logging and adoption support for digital solutions used in Rooms & F & B Spa Residences Finance Engineering and other operational areas
• Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work

Cloud Infrastructure & Digital Solutions

• Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations supporting cloud-based solutions and automation tools as directed
• Executes assigned automation tasks and supports monitoring of cloud resource utilisation service availability alerts and cost-related reports under supervision
• Proactively identifies opportunities to optimise infrastructure performance improve system reliability and support digital transformation initiatives at the property level

Daily IT Support & Service Requests

• Provides first-line technical support for associates operational departments and approved guest technology requirements with a focus on digital platforms and business applications
• Receives logs prioritizes and follows up on service requests ensuring timely updates and proper closure of assigned tickets or digital support tasks
• Troubleshoots common hardware software printer network access Wi-Fi telephony application and user access issues escalating unresolved matters with clear details

Hospitality Systems & Guest Technology Support

• Assists with support for hotel systems such as PMS POS key systems guest internet digital signage in-room technology guest communication tools and other property applications
• Supports data accuracy basic reporting dashboard checks digital form usage and system testing after fixes upgrades or configuration changes
• Provides prompt support for technology issues that may affect guest service ensuring concerns are escalated quickly when business impact is high

Automation & Reporting & Process Improvement

• Assists with simple automation scheduled reports SharePoint lists Microsoft 365 tools forms approval flows and department-level digital trackers as approved by the Technology Experience team
• Helps maintain automation documentation test scripts user guides and support notes to ensure digital solutions are easy to operate and support
• Monitors assigned digital workflows or reports for failures missing data access issues or user adoption concerns and escalates where needed

Project & Vendor & Operational Support

• Assists the Technology Experience team during digital projects system rollouts upgrades preventive maintenance testing and operational readiness activities
• Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks ensuring IT visibility and proper documentation of actions taken
• Follows up on assigned project tasks handover notes inventory updates digital adoption actions and department requests to support smooth delivery
• Performs other similar or related duties as necessary

Qualifications

• Diploma or bachelor s degree in Information Technology
• Computer Science
• Information Systems
• Digital Business or a related field
• equivalent practical experience may be considered
• Entry-level role requiring minimum 0 to 2 years of IT digital systems automation reporting or technology support experience preferably within hospitality or a service-led environment
• Exposure to end-user support Microsoft 365 tools basic automation reporting asset records cloud concepts or business application support is preferred
• Ability to work under supervision follow approved procedures learn quickly and escape issues appropriately

Preferred Qualifications

• Microsoft Azure fundamentals Oracle Cloud fundamentals Power Platform CompTIA ITIL Foundation networking security or hospitality system training is an advantage
• Experience or academic exposure to digitalisation automation data reporting cloud platforms hotel systems service desk platforms or workflow tools Basic scripting reporting dashboarding automation SharePoint Power Automate or inventory management experience is beneficial
• Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred