Technical Support/ Service Administrator at Alaska Cleaning Center

Alaska Cleaning Center; Doha; On-site; QAR 60,000 - 80,000; Full time

Job summary

Alaska Cleaning Center in Doha, DAW, QA, is seeking a proactive Technical Support / Service Administrator to join our team. You will act as the key link between our customers, sales team, and technical service departments, managing customer inquiries, scheduling maintenance operations, coordinating technician schedules, and ensuring all service records are maintained.

The ideal candidate will have excellent administrative skills and a solid understanding of cleaning machinery/equipment to thrive

Qualifications

• Experience with cleaning machines and equipment.
• Strong technical knowledge of cleaning equipment operation, troubleshooting, and maintenance.
• Proficient in Microsoft Office and company management software.
• Strong communication and interpersonal skills to handle customer interactions and internal coordination.
• In-person work location required.

Responsibilities

• Handle incoming customer service requests, technical inquiries, and provide updates on service schedules and job completion status.
• Coordinate and process service orders; schedule preventive and corrective maintenance.
• Dispatch jobs and coordinate with technicians for timely service and repairs.
• Track pending jobs and maintain accurate service records and equipment history.
• Monitor spare parts requirements and liaise with procurement for availability.
• Prepare quotations for maintenance services and spare parts as needed.
• Ensure activities comply with company procedures, safety standards, and service quality requirements.

Skills

Cleaning machinery knowledge

Technical troubleshooting

Microsoft Office

Customer communication

Coordination

Tools

MS Office suite

Company management software

Job description

Alaska Cleaning Center, located in Doha, DAW, QA, offers a Full time on site position that provides great opportunities for career growth.

Job Summary

We are seeking an organized and proactive Technical Support / Service Administrator to join our team. In this role, you will act as the key link between our customers, sales team, and technical service departments. You will manage customer inquiries, schedule maintenance operations, coordinate technician schedules, and ensure all service records are maintained. The ideal candidate will have excellent administrative skills, a solid understanding of cleaning machinery/equipment, and the ability to thrive in a fast-paced coordination role.

Key Responsibilities

• Customer Support: Handle incoming customer service requests, technical inquiries, and communicate updates regarding service schedules, maintenance, and job completion status.
• Service Coordination: Coordinate and process sales and service orders. Schedule and monitor both preventive and corrective maintenance activities.
• Technician Management: Dispatch jobs and coordinate closely with technicians to ensure the timely and efficient completion of service and repair work.
• Tracking \& Documentation: Track pending jobs to ensure all customer requests are resolved within required timeframes. Maintain accurate service records, warranty records, and equipment history files.
• Procurement Liaison: Monitor spare parts requirements and coordinate with the procurement team to ensure necessary parts are available.
• Reporting \& Quoting: Prepare quotations for maintenance services and spare parts when required.
• Compliance: Ensure all activities comply with company procedures, safety standards, and service quality requirements.

Requirements & Qualifications

• Experience: Previous experience working specifically with cleaning machines and equipment.
• Technical Knowledge: A strong technical understanding of cleaning equipment operation, troubleshooting, and maintenance.
• Computer Skills: Highly proficient in computer systems, including Microsoft Office (Excel, Word, Outlook) and company management software.
• Communication: Strong communication and interpersonal skills to handle both customer interactions and internal team coordination.
• Work Location: In person