Support Engineer - End-User Tech & IT Services

Fis QA; Qatar; On-site; QAR 89,000 - 134,000; Full time

Job summary

Fis QA is seeking a Support Engineer to deliver responsive technical assistance for end users and workplace IT services. The role covers hardware, software, access, and connectivity issues, with desk-side and remote support across standard devices and business applications.

The ideal candidate will have 2+ years in technical support, fluency in English, and relevant IT certifications. On-site work and on-call rotation are expected, with a focus on clear communication and problem resolution.

Qualifications

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 2+ years of experience in technical support, service desk, or desktop support.
• CompTIA A+, Network+, Microsoft, ITIL Foundation, or comparable certifications are preferred.
• Fluency in English is mandatory; Arabic is desirable.

Responsibilities

• Receive, diagnose, resolve, and document hardware, software, access, and connectivity incidents through the approved service-management process.
• Provide desk-side and remote support for end-user devices, operating systems, productivity tools, printers, meeting-room technology, and standard business applications.
• Provision, configure, deploy, replace, and recover user devices and approved software in line with established build standards.
• Manage user accounts, access requests, and basic directory or productivity-platform administration within approved procedures.
• Monitor assigned support queues, prioritise requests, meet service-level targets, and communicate progress clearly to users and stakeholders.
• Escalate unresolved or complex issues to the appropriate technical teams with relevant diagnostics, troubleshooting steps, and handover notes.
• Maintain knowledge articles, asset records, and recurring-issue documentation to improve support consistency and contribute to problem resolution.
• Provide on-site and rota/on-call support where required, ensuring effective handover and continuity of service.

Skills

Customer-focused communication

Structured troubleshooting

Documentation and escalation

Collaboration

On-site availability

Education

Diploma/Bachelor in IT/CS or related discipline

Job description

Fis QA is seeking a Support Engineer to deliver responsive technical assistance for end users and workplace IT services. The role covers hardware, software, access, and connectivity issues, with desk-side and remote support across standard devices and business applications.

The ideal candidate will have 2+ years in technical support, fluency in English, and relevant IT certifications. On-site work and on-call rotation are expected, with a focus on clear communication and problem resolution.