Support Engineer

Advanced Search; Doha; On-site; QAR 134,000 - 257,000; Full time

Job summary

Snoonu in Doha, Qatar seeks an experienced NOC/Technical Support Lead to oversee monitoring of networks, servers, security systems, and critical apps. You will troubleshoot, document processes, and drive incident response while aligning with cross-functional teams.

You’ll work on incident management, root cause analysis, and continuous improvement of tools and workflows. Strong communication with stakeholders and leadership is essential, along with on-call rotations and off-hours availability.

Qualifications

• 3+ years experience NOC and/or technical support teams.
• Deep understanding of networking, infrastructure and application monitoring in the cloud.
• Experience in monitoring and metrics tools (ELK, Cloud Watch, Datadog, etc).
• Experience with Container orchestrator tools (K8s / ECS / etc).
• Experience in Incident management.
• Experience on ticket management tools (Jira).
• Experience in L1, L2 support.
• Excellent communication skills.
• Mid level experience managing Linux environments.
• Mid level scripting / programming skills (Bash / Python / .NET).
• Strong analytical and problem-solving skills.
• Availability to work off-hours and on‑call rotations as needed.

Responsibilities

• Oversee monitoring of networks, servers, security systems, and critical applications.
• Investigate and troubleshoot technical problems, coordinating with other teams as needed.
• Develop, document, and implement processes and procedures for NOC and support operations.
• Manage incident response processes, ensuring prompt resolution and documentation.
• Communicate effectively with stakeholders and leadership regarding status and incidents.
• Identify opportunities for improvement in tools, systems, and team capabilities.
• Perform root cause analysis on major incidents and outages.

Skills

NOC experience

Cloud monitoring

ELK

Datadog

Kubernetes

Incident management

Jira

Linux

Python scripting

Tools

Jira

CloudWatch

Datadog

ELK Stack

Kubernetes

Job description

Welcome to Your Next Adventure!

The ideal candidate has to be passionate for technology, customer service, and metrics. This is an opportunity to oversee critical technical operations for our organization and help shape the future of our NOC and support functions.

What You’ll Get Your Hands On

Oversee monitoring of networks, servers, security systems, and critical applications to identify performance issues and outages. Investigate and troubleshoot technical problems, coordinating with other teams as needed. Develop, document, and implement processes and procedures for NOC and support operations. Manage incident response processes, ensuring prompt resolution and documentation. Communicate effectively with stakeholders and leadership regarding status and incidents. Identify opportunities for improvement in tools, systems, and team capabilities. Perform root cause analysis on major incidents and outages.

The Magic You Bring

3+ years experience NOC and/or technical support teams. Deep understanding of networking, infrastructure and application monitoring in the cloud. (AWS) Experience in monitoring and metrics tools (ELK, Cloud Watch, Datadog, etc). Experience with Container orchestrator tools (K8s / ECS / etc). Experience in Incident management . Experience on ticket management tools (Jira). Experience in L1, L2 support. Excellent communication skills. Mid level experience managing Linux environments. Mid level scripting / programming skills (Bash / Python / . NET ). Strong analytical and problem-solving skills. Availability to work off-hours and on‑call rotations as needed.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing‑fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

• Be Customer Obsessed: “Focus on the customer and all else will follow.”
• Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
• It’s All About People: “Be a team player; together we are stronger.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world‑class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco‑conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together