IT Operation Executive

Keka Technologies Private Limited; Lusail; On-site; QAR 60,000 - 100,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Flexible Time Off

Agile Everything

Great Place to Work Certification

Job summary

Snoonu in Qatar is seeking an IT Executive to join its IT Operations team, delivering Tier 1-2 employee support and helping shape networks, assets, and workplace tech projects.

You'll grow technical depth in a fast-paced, high-growth environment with a clear path to more senior IT roles, working onsite with cross-office teams and contributing to documentation, tooling, and training efforts.

Qualifications

• 3+ years of experience in IT service support or a related role.
• Strong understanding of computer hardware, software, and IT service management.
• Experience with ticketing/ITSM tools for logging and resolving requests.
• Proven troubleshooting ability for moderately complex IT issues.
• Working knowledge of network fundamentals.
• Excellent communication and user-training skills.
• Familiarity with Notion, Slack, Miro, or similar collaboration tools.
• ITIL Foundation, Network+, MCSA, or CCNA certifications.
• Experience supporting hybrid or multi-office teams.

Responsibilities

• Provide Tier 1-2 technical support to employees via phone, portal, and remote tools.
• Install, configure, and maintain computer hardware and software systems.
• Assist in the design and implementation of networks, Wi-Fi, and LAN connectivity.
• Consult with users on hardware/software needs and deliver training on new tools.
• Maintain accurate IT asset inventories in coordination with IT Coordinators.
• Build and maintain technical documentation and knowledge-base articles.
• Support small-scale technology rollouts under senior guidance.
• Escalate complex issues to senior IT staff with clear context and troubleshooting history.

Skills

IT service support

Troubleshooting

Hardware & software knowledge

User training

Network fundamentals

Communication skills

Documentation skills

Collaborating with teams

Education

ITIL Foundation

Network+

MCSA

CCNA

Tools

Notion

Slack

Miro

Ticketing/ITSM tools

Job description

We are looking for an IT Executive to join Snoonu's IT Operations team, providing dependable Tier 1-2 technical support to employees while contributing to network design, asset management, and workplace technology projects.

This is a great opportunity for a support-driven IT professional who wants to build technical depth in a fast-paced, high-growth environment, with a clear path to more senior IT roles.

What You’ll Get Your Hands On:

• Provide Tier 1-2 technical support to employees via phone, portal, and remote tools.
• Install, configure, and maintain computer hardware and software systems.
• Assist in the design and implementation of networks, Wi-Fi, and LAN connectivity.
• Consult with users on hardware/software needs and deliver training on new tools.
• Maintain accurate IT asset inventories in coordination with IT Coordinators.
• Build and maintain technical documentation and knowledge-base articles.
• Support small-scale technology rollouts under senior guidance.
• Escalate complex issues to senior IT staff with clear context and troubleshooting history.

The Magic You Bring

• 3+ years of experience in IT service support or a related role.
• Strong understanding of computer hardware, software, and IT service management.
• Experience with ticketing/ITSM tools for logging and resolving requests.
• Proven troubleshooting ability for moderately complex IT issues.
• Working knowledge of network fundamentals.
• Excellent communication and user-training skills.
• Strong organizational skills and attention to detail.
• Familiarity with Notion, Slack, Miro, or similar collaboration tools.
• ITIL Foundation, Network+, MCSA, or CCNA certification.
• Experience supporting hybrid or multi-office teams.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It’s All About People: “Be a team player; together we are stronger.”

Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

Global Vibes – Collaborate with a worldwide crew.

Brain Boosters – Learning budgets, access to courses, and tools for your growth.

Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.

Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.