IT Support Specialist

Snoonu; Lusail; On-site; QAR 60,000 - 90,000; Full time

Benefits offered by this job

Global crew

Learning budgets and courses

Autonomy in task ownership

Generous leave and wellness policies

Job summary

Snoonu is seeking an IT Executive to join its IT Operations team in Qatar, delivering reliable Tier 1-2 support to staff while contributing to network design, asset management, and workplace technology initiatives.

You will install and maintain hardware and software, support LAN/Wi‑Fi, train users, maintain asset inventories, and document processes. The role offers collaboration with a global tech team and growth opportunities within a fast-paced delivery platform.

Qualifications

• Three or more years in IT service support or a related role.
• Strong hardware, software and ITSM knowledge.
• Experience with ticketing systems for logging and resolving requests.
• Proven troubleshooting ability for moderately complex IT issues.
• Working knowledge of network fundamentals.
• Excellent communication and user-training abilities.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide Tier 1-2 technical support to employees via phone, portal, and remote tools.
• Install, configure, and maintain computer hardware and software systems.
• Assist in design and implementation of networks, Wi-Fi, and LAN connectivity.
• Consult with users on hardware/software needs and deliver training on new tools.
• Maintain accurate IT asset inventories in coordination with IT Coordinators.
• Build and maintain technical documentation and knowledge-base articles.
• Support small-scale technology rollouts under senior guidance.
• Escalate complex issues to senior IT staff with clear context and troubleshooting history.

Skills

IT support

Hardware & software

ITSM tools

Troubleshooting

Networking basics

Communication

Documentation

Tools

Notion

Slack

Miro

Job description

Welcome to Your Next Adventure!

We are looking for an IT Executive to join Snoonu's IT Operations team, providing dependable Tier 1-2 technical support to employees while contributing to network design, asset management, and workplace technology projects.

What You’ll Get Your Hands On

• Provide Tier 1-2 technical support to employees via phone, portal, and remote tools.
• Install, configure, and maintain computer hardware and software systems.
• Assist in the design and implementation of networks, Wi-Fi, and LAN connectivity.
• Consult with users on hardware/software needs and deliver training on new tools.
• Maintain accurate IT asset inventories in coordination with IT Coordinators.
• Build and maintain technical documentation and knowledge-base articles.
• Support small-scale technology rollouts under senior guidance.
• Escalate complex issues to senior IT staff with clear context and troubleshooting history.

The Magic You Bring

• 3+ years of experience in IT service support or a related role.
• Strong understanding of computer hardware, software, and IT service management.
• Experience with ticketing/ITSM tools for logging and resolving requests.
• Proven troubleshooting ability for moderately complex IT issues.
• Working knowledge of network fundamentals.
• Excellent communication and user-training skills.
• Strong organizational skills and attention to detail.

Bonus Points If You Have

• Familiarity with Notion, Slack, Miro, or similar collaboration tools.
• ITIL Foundation, Network+, MCSA, or CCNA certification.
• Experience supporting hybrid or multi-office teams.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

Be Customer Obsessed: “Focus on the customer and all else will follow.”

Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”

Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”

Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”

Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”

It’s All About People: “Be a team player; together we are stronger.”

Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
• Great Place to Work® Certified – We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always.
• Certified for Excellence – Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.

Let’s Build the Future Together

Let’s build the future together.