Store Manager - Retail Operations

Apparel Group; Doha; On-site; QAR 150,000 - 190,000; Full time

Job summary

Apparel Group in Doha, Qatar seeks a Store Manager to oversee daily retail operations, drive sales, and maintain high customer service standards at its Doha store.

The role covers staff supervision, stock control, merchandising, and implementing brand procedures, with a focus on loyalty program growth and operational excellence. You will lead a team, ensure inventory accuracy, and maintain visual merchandising across shifts.

Qualifications

• Retail store management experience preferred.
• Strong customer service orientation.
• Excellent communication and leadership skills.

Responsibilities

• Oversee daily retail operations and supervise staff.
• Achieve sales targets and maintain high customer service standards.
• Maintain inventory accuracy and stock control.
• Promote the Club Apparel Loyalty Program to drive repeat purchases.
• Ensure visual merchandising standards and brand compliance.

Job description

Store Manager - Retail Operations Job Snapshot - Role: Store Manager - Location: Doha, Qatar - Industry: Retail - Function: Store-Branch Management - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site

Position Overview: Apparel Group is seeking a Store Manager to oversee daily retail operations, drive sales performance, and maintain high standards of customer service at its store in Doha, Qatar. The position involves managing retail employees, achieving sales targets, maintaining inventory accuracy, implementing company and brand operating procedures, and ensuring consistent visual merchandising standards. The successful candidate will be responsible for end-to-end store operations, including staff supervision, stock management, customer engagement, store administration, and promoting the Club Apparel Loyalty Program to encourage repeat purchases.

Job Details

• Country: Qatar
• City: Doha
• Industry: Retail
• Function: Store-Branch Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Objectives

• Achieve company sales and operational objectives while maintaining excellent customer service standards.
• Ensure retail employees receive the guidance, product knowledge, and operational support needed to maximize sales.
• Implement store operating procedures in accordance with company policies and brand standards.
• Promote the Club Apparel Loyalty Program to strengthen customer loyalty and encourage repeat sales.
• Provide regular feedback to the Area Manager and Operations Manager regarding employee performance, product availability, and store operations.

Key Responsibilities

Sales Performance and Target Achievement

• Brief and guide retail employees on daily, weekly, and monthly sales targets.
• Monitor sales performance and encourage the team to achieve or exceed assigned objectives.
• Apply creative sales techniques to improve store performance and maximize revenue opportunities.
• Ensure adequate stock availability to support sales targets and customer demand.
• Maintain current knowledge of products, fashion trends, and brand developments to support effective selling.
• Stay informed about the group 's various brands to identify opportunities for suggestive selling and additional purchases.

Customer Service and Loyalty Management

• Maintain high customer service standards across all store activities.
• Ensure employees have the product knowledge and customer service skills required to respond effectively to customer needs.
• Anticipate customer preferences through awareness of current fashion trends and product offerings.
• Promote the Club Apparel Loyalty Program and encourage customer participation.
• Support customer retention and repeat sales through consistent service quality and effective customer engagement.

Store Operations and Compliance

• Take responsibility for the overall daily operations of the retail store.
• Implement company and brand operating procedures and ensure employees follow established policies.
• Monitor store activities to maintain operational efficiency and compliance with company standards.
• Conduct weekly audits of store administration and resolve identified discrepancies.
• Maintain awareness of store security requirements and ensure vigilance against potential security risks.
• Supervise daily store activities and address operational issues as they arise.
• Report relevant operational concerns and improvement opportunities to the Area Manager and Operations Manager.

Inventory and Stockroom Management

• Monitor inventory levels to ensure sufficient product availability for sales.
• Manage stockroom operations and maintain organized stock storage areas.
• Implement measures to minimize stock loss and protect merchandise.
• Maintain awareness of stock movements and inventory requirements.
• Coordinate stock availability with store sales objectives and customer demand.
• Identify stock-related concerns and communicate relevant information to management.

Team Supervision and Staff Management

• Supervise retail employees and provide direction on daily operational responsibilities.
• Communicate sales targets and guide staff toward achieving individual and store objectives.
• Manage daily staff rosters, leave arrangements, and employee grievances.
• Support employees in developing product knowledge and effective customer service practices.
• Monitor employee performance and provide relevant feedback to the Area Manager.
• Ensure employees maintain appropriate grooming and professional presentation standards.
• Reinforce compliance with company policies, brand requirements, and store operating procedures.

Visual Merchandising and Brand Standards

• Maintain visual merchandising standards in accordance with approved company and brand guidelines.
• Ensure merchandise displays and store presentation remain consistent with established visual merchandising requirements.
• Monitor product presentation and store appearance throughout daily operations.
• Maintain awareness of new product launches, fashion trends, and merchandising directives.
• Support effective product presentation to improve customer engagement and sales opportunities.

Reporting and Management Coordination

• Provide feedback to the Area Manager and Operations Manager regarding employee performance and product-related matters.
• Communicate store performance observations and operational challenges to management.
• Report stock availability concerns, administrative discrepancies, and security-related issues when identified.
• Coordinate with management to support company objectives and maintain store operating standards.

Required Skills and Competencies

• Strong retail store management and operational supervision skills.
• Ability to guide employees toward daily, weekly, and monthly sales targets.
• Good understanding of customer service standards and retail sales techniques.
• Knowledge of fashion trends, merchandise presentation, and product selling.
• Ability to manage stockrooms, monitor inventory levels, and minimize stock loss.
• Understanding of retail operating procedures, company policies, and brand compliance requirements.
• Staff scheduling, supervision, and employee grievance management skills.
• Ability to maintain visual merchandising standards.
• Strong communication and coordination skills.
• Attention to detail in store administration, security, and operational compliance.
• Ability to encourage customer loyalty and repeat purchases.
• Professional grooming and presentation appropriate to a fashion retail environment.

Physical Requirements

• Ability to stand for extended periods during store operations.
• Physical capability to perform lifting activities associated with retail store duties.

About the Role The Store Manager plays a central role in maintaining store performance, supervising employees, and ensuring that Apparel Group 's operational and customer service standards are consistently followed. The position combines sales leadership, inventory management, employee supervision, visual merchandising, and customer relationship development. Through effective store management and promotion of the Club Apparel Loyalty Program, the successful candidate will contribute to sales growth, operational efficiency, and customer satisfaction.