Assistant Store Manager - Retail Operations

Apparel Group; Doha; On-site; QAR 40,000 - 60,000; Full time

Job summary

Apparel Group in Doha, Qatar is seeking an Assistant Store Manager to support daily retail operations, supervise staff, and ensure superior customer service while driving sales.

The role requires on-site work, brand compliance, product knowledge, and active involvement in visual merchandising and loyalty program initiatives to maximize store performance.

Qualifications

• Experience in supervising retail staff and store operations.
• Ability to maintain high customer service standards.
• Knowledge of brand presentation and visual merchandising.
• Strong communication and interpersonal skills.

Responsibilities

• Assist the Store Manager in overseeing daily retail store activities.
• Ensure compliance with company policies and brand standards.
• Support staff rosters and leave arrangements.
• Promote Club Apparel Loyalty Program to customers.
• Provide feedback on employee performance and store operations.

Skills

Retail operations

Customer service

Staff supervision

Visual merchandising

Brand standards

Job description

Assistant Store Manager - Retail Operations Job Snapshot

Role: Assistant Store Manager - Location: Doha, Qatar - Industry: Retail - Function: Store-Branch Management - Experience: Not specified - Job Type: Full Time - Work Arrangement: On-site Position Overview Apparel Group is seeking an Assistant Store Manager to support daily retail operations, maintain high customer service standards, and contribute to sales performance in Doha, Qatar. The role involves assisting the Store Manager with employee supervision, store administration, operational compliance, visual merchandising, and customer engagement. The successful candidate will ensure retail employees have the product knowledge, skills, and guidance needed to deliver excellent customer service and maximize sales opportunities. The Assistant Store Manager will also assume full responsibility for store operations during the Store Manager 's absence, ensuring business continuity and compliance with company and brand standards.

Job Details - Country: Qatar - City: Doha - Industry: Retail - Function: Store-Branch Management - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Objectives

• Support the Store Manager in maintaining efficient and profitable retail operations.
• Ensure employees consistently deliver high standards of customer service.
• Provide guidance and operational support to help retail employees maximize sales.
• Maintain compliance with company policies, operating procedures, and brand standards.
• Take full responsibility for store operations when the Store Manager is absent.
• Promote the Club Apparel Loyalty Program to encourage customer retention and repeat purchases.
• Provide feedback to the Store Manager and Area Manager regarding employee performance and products.

Key Responsibilities

Store Operations and Management

• Assist the Store Manager in overseeing daily retail store activities.
• Support the implementation of operating procedures in accordance with company and brand requirements.
• Ensure employees consistently follow established policies, procedures, and operational standards.
• Take end-to-end responsibility for store operations during the Store Manager 's absence.
• Monitor daily store activities to maintain operational efficiency and service quality.
• Conduct regular audits of store administration and resolve identified discrepancies.
• Maintain awareness of store security requirements and ensure vigilance against potential risks.
• Communicate operational concerns and improvement opportunities to the Store Manager or Area Manager.

Customer Service and Sales Support

• Ensure retail employees have the skills and knowledge required to provide excellent customer service.
• Guide employees in responding effectively to customer needs and preferences.
• Support sales performance by maintaining high service standards and encouraging effective customer engagement.
• Maintain up-to-date knowledge of products, new arrivals, fashion trends, and brand directives.
• Stay informed about the group 's various brands to support suggestive selling and additional sales opportunities.
• Promote a customer-focused approach throughout store operations.
• Assist employees in identifying opportunities to improve customer satisfaction and maximize sales.

Team Supervision and Staff Coordination

• Support the Store Manager in supervising retail employees and coordinating daily activities.
• Manage daily staff rosters and assist with employee leave arrangements.
• Address employee grievances within assigned responsibilities.
• Provide guidance to retail employees on customer service expectations and product knowledge.
• Monitor employee conduct and compliance with company standards.
• Encourage professional grooming and appropriate personal presentation among store employees.
• Provide feedback to the Store Manager and Area Manager regarding employee performance and operational concerns.

Visual Merchandising and Store Presentation

• Maintain visual merchandising standards in accordance with approved brand guidelines.
• Ensure merchandise displays and store presentation consistently meet established requirements.
• Monitor the appearance and organization of retail areas throughout daily operations.
• Support the implementation of visual merchandising directives and product presentation standards.
• Maintain awareness of fashion trends and new product developments to support effective merchandise presentation.

Product Knowledge and Stock Loss Prevention

• Maintain accurate and current knowledge of products and merchandise available in the store.
• Stay informed about new product introductions, fashion trends, and brand developments.
• Support effective product recommendations through knowledge of the group 's different brands.
• Promote careful merchandise handling and awareness of stock loss prevention practices.
• Maintain vigilance regarding store security and potential merchandise losses.
• Support employees in understanding product information and appropriate merchandise handling procedures.

Customer Loyalty and Repeat Sales

• Actively promote the Club Apparel Loyalty Program to customers.
• Encourage retail employees to communicate the benefits of the loyalty program during customer interactions.
• Support customer retention through consistent service quality and loyalty program promotion.
• Identify opportunities for suggestive selling based on customer preferences and product knowledge.
• Contribute to repeat sales by maintaining positive customer experiences.

Store Administration and Reporting

• Conduct regular reviews of store administration records and operational documentation.
• Identify administrative discrepancies and take appropriate steps to resolve them.Provide feedback to the Store Manager and Area Manager regarding products and employee-related matters.
• Communicate store operating concerns and relevant observations to management.
• Support consistent implementation of company policies and procedures through regular operational monitoring.

Required Skills and Competencies

• Strong understanding of retail store operations and customer service standards.
• Ability to support the Store Manager in daily operational and administrative activities.
• Retail employee supervision and team coordination skills.
• Good knowledge of fashion products, merchandise trends, and brand presentation.
• Ability to guide employees in effective customer service and sales techniques.
• Understanding of visual merchandising standards and store presentation requirements.
• Knowledge of retail security awareness and stock loss prevention practices.
• Ability to manage staff rosters, leave arrangements, and employee grievances.
• Strong communication and interpersonal skills.
• Attention to detail when reviewing store administration and operational compliance.
• Ability to promote customer loyalty and repeat sales.
• Professional grooming and personal presentation appropriate to a fashion retail environment.
• Ability to make operational decisions and manage store responsibilities in the Store Manager 's absence.

Physical Requirements

• Ability to stand for extended periods during store operations.
• Physical capability to perform heavy lifting associated with retail store duties.

Role Expectations

The Assistant Store Manager is expected to maintain consistent customer service standards, support employee performance, and ensure store operations comply with company policies and brand requirements. The position requires the ability to balance customer service, sales support, staff supervision, store administration, and visual merchandising responsibilities. When the Store Manager is absent, the Assistant Store Manager must be capable of independently overseeing daily store operations and maintaining established operational standards.

About the Role

This position provides an opportunity to contribute to Apparel Group 's retail operations in Doha by supporting store management, employee development, customer engagement, and operational efficiency. The Assistant Store Manager plays an important role in maintaining brand standards, promoting the Club Apparel Loyalty Program, and ensuring employees are equipped to deliver excellent customer experiences while supporting store sales objectives.