Store Manager

Qatar Living; Doha; On-site; QAR 180,000 - 260,000; Full time

Job summary

Qatar Living is seeking a Store Manager in Doha to lead daily operations, supervise floor staff, and drive sales while maintaining exceptional customer service. The role requires strong leadership, planning, and hands-on management of inventory, merchandising, and staff development.

You will schedule and train teams, ensure policy compliance, and collaborate with procurement for product availability and promotions. A customer-focused mindset and proven retail leadership are essential.

Qualifications

• Minimum 3 years’ experience in a retail/store environment.
• Proven ability to lead a team and drive sales targets.
• Strong communication and customer service skills.
• Experience in inventory and merchandising processes.
• Ability to develop staff and manage performance.
• Knowledge of store operations and loss prevention.

Responsibilities

• Schedule and assign staff to meet store requirements.
• Train, coach, and discipline employees; conduct performance appraisals.
• Achieve sales targets and maximize profitability through coaching.
• Ensure excellent customer service and handling of complaints.
• Manage inventory, merchandising, pricing, and promotions.
• Monitor budgets, costs, and store expenses.
• Coordinate with merchandising to plan floor layouts and promotions.
• Prepare reports on sales, stock, and customer feedback.

Education

Bachelor's degree in Marketing or related field

High school degree

Leadership

Customer service

Retail operations

Communication

Job description

# Store ManagerDoha, QatarManagerFull-TimeOn-Sitea month agoRequired SkillsEvent PromotionCommunicationCustomer Experience ManagementBudget ManagementCalendar ManagementClient ManagementCommunity ManagementLeadershipJob Details* Applicant location: within Qatar* Education: Bachelor's Degree* Visa Status: Qatar Company Visa (With NOC)* Number of Hires: 1* Industry: Entertainment & Events, Retail & Wholesale Trade* Function: Retail & MerchandisingJob Description**Role Purpose**Store manager works to support Management in meeting sales goals and enhance customer satisfaction through supervising the Floor Staffs team and day-to-day operational store activities.**Key Responsibilities*** Complete store operational requirements by scheduling and assigning employees.* Supports in maintaining store staff by orienting, training employees, coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.* Support in conducting personnel performance appraisals to assess training needs and build career paths.* Deal with all issues that arise from staff or customers (complaints, grievances etc.)* Ensure high levels of customers satisfaction through excellent service* Implements approved business strategies to raise our customers’ pool, expand store traffic and optimize profitability* Control, manage and minimize all controllable costs efficiently and within planned budgets* Effectively communicate sales targets and results to ensure the team understand their role in delivering them.* Meet sales goals by maximizing sales at every opportunity and training, motivating,* mentoring, and providing feedback to sales staff.* Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.* Ensures availability of merchandise and services by approving contracts, maintaining* inventories.* Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.* Secures merchandise by implementing security systems and measures.* Supports in review of weekly sales. Conduct weekly store and pop-ups walk arounds, work closely with procurement team to know the best / worst product lines are and customer needs.* Works with Buying & Merchandising Co-Ordinator to formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.* Works with Buying & Merchandising Co-Ordinator to suggested products selections, providing weekly customer feedback and reports, and creating an annual product launch calendar.* Reviewing stock levels instore and determining additional needed sales promotion, clearance sales, price markdowns, and studying trends to communicate to procurement team.* Identifies current and future customer requirements by establishing rapport with potential* and actual customers and other persons in a position to understand service requirements.* Implement marketing strategies for the store and build relationships with other retailers.* Upholding standard operating procedures for the store and continuously work to improve store efficiency.* Complete store administration and ensure compliance with policies and procedures* Support in creating monthly floor plans.* Maintain outstanding store condition and visual merchandising standards.* Supporting in creating regular reports including but not limited to report on buying trends, customer needs and requests, sales and profits, monthly business reports.* Maintain any Damage Reports, Incident Reports and collect customer data for events and updates.* Support in developing in-house services such as gift wrapping, personalization events, trade nights offering and other revenue streams.* Promote all in-house services and events.* Propose innovative ideas to increase market share.* Protects employees and customers by providing a safe and clean store environment.* Maintains the stability and reputation of the store by complying with legal requirements* Maintains professional and technical knowledge by attending educational events;* reviewing professional publications; establishing personal networks; participating in* professional societies.* Contributes to team effort by accomplishing related results as needed.* Monitor any stock and financial discrepancies if any take the appropriate measures.* Comply with inventory stock take procedures to take place after store closing hours.* Reporting any stock damages and losses to Storekeeper and providing any required* supporting evidence for stock take reconciliation.* Monitor any discrepancies if any take the appropriate measures.* Checking stock book and verifying the sale quantity.* Excess stock will be added in stock register & shortage will be debited to concern staff.* Carry out monthly competitor comparisons to monitor pricing position and identify emerging trends* Working closely and communicating with all teams to ensure high levels of collaboration to meet business objectives.* Be a shining example of well behavior and high performance.**Additional Manager duties as needed:*** Regular Rounds for observation purposes* Verification of Revenue with account* Assess customers’ needs and aid and information on product features.* Welcome customers to the store and answer their queries.* Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.* “Go the extra mile” to drive sales.* Maintain in-stock and presentable condition assigned areas.* Actively seek out customers in store.* Remain knowledgeable on products offered and discuss available options.* Process POS (point of sale) purchases.* Cross sell products.* Handle returns of merchandise.* Team up with co-workers to ensure proper customer service.* Build productive trust relationships with customers.* Comply with inventory control procedures.* Suggest ways to improve sales (., planning marketing activities, changing the store’s design)* Monitor any discrepancies if any take the appropriate measures.* Attendance at training sessions as required.* Assist in and comply with monthly inventory stock takes (or as required by the company) to* take place after store closing hours.* Attend monthly retail team meetings.* Accountable for cash handling, cashing up and banking using correct in store processes and procedures.* Ensure that store housekeeping standards are continually achieved.* Remain knowledgeable with gift wrapping skills and personalization services.**Skills:*** High levels of positivity, enthusiasm, drive and self-motivation.* Outstanding customer service skills.* Strong knowledge and understanding of retail processes.* Ability to excel in a fast paced, customer focused environment.* Be proactive and use good judgement when dealing with challenging situations.* Act with professionalism and integrity.* Be transparent in your motives, methods and expected results.* Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division.* Conduct business honestly & fairly.* Keep sensitive information confidential.* Follow through on commitments.* Work well both autonomously and within a team.* Display a positive, approachable attitude.* Spend time getting to know your fellow employees and our guests.* Support each other; we all work within the same company.**Qualification & knowledge:*** Minimum 3 years’ experience.* High school degree: BS degree in Marketing or related field would be a plus.* Solid communication and interpersonal skills* A friendly and energetic personality with customer service focus* Ability to perform under pressure and address complaints in a timely manner* Availability to work flexible shifts.* Proven work experience as a Floor Staff, Sales representative or similar role.* Basic understanding of sales principles and customer service practices.* Proficiency in English and Basic Math skills* Working knowledge of customer and market dynamics and requirements* Track record of over-achieving sales quota* Familiarity with inventory procedures