Sales Associate

Qatar Living; Doha; On-site; QAR 45,000 - 67,000; Full time

Job summary

AOC in Doha is seeking a Sales Associate to deliver outstanding customer service, process transactions, and support store presentation. You will help customers with product knowledge, maintain merchandising standards, and keep the store clean and welcoming.

This entry-level, full-time, on-site role requires punctuality, teamwork, and enthusiasm for games such as Pokémon, One Piece, Yu-Gi-Oh!, and other trading card games.

Qualifications

• Role requires delivering outstanding customer service and processing transactions.
• Strong product knowledge and merchandising standards are expected.
• Vibrant communication with customers and ability to upsell when appropriate.

Responsibilities

• Maintain punctuality and uphold a professional work ethic.
• Open and close the store in coordination with the team.
• Welcome customers with knowledge and enthusiasm about Pokémon, One Piece, Yu-Gi-Oh!, and other TCG products.
• Process sales transactions including cash, card, and digital payments via the POS system.
• Replenish displays and ensure Visual Merchandising standards are followed.
• Assist with pricing and re-pricing using pricing tools and applications.
• Support monthly inventory counts with Storekeeper.
• Maintain tidiness on the sales floor, trading cave, snacks area, and cashier counter.
• Support in-store events, weekend tournaments, and special campaigns.
• Ensure proper cash handling and end-of-day reconciliation.
• Inform management about key community developments from the TCG community.
• Assist with social media management and content creation as needed.

Skills

Customer Relationship Management

Sales Techniques

Positive Attitude

Education

High School Diploma

Tools

POS system

Job description

# Sales AssociateDoha, QatarEntry LevelFull-TimeOn-Site8 months agoRequired SkillsCustomer Relationship ManagementSales TechniquesPositive AttitudeJob Details* Applicant location: within Qatar* Education: High / Secondary School* Visa Status: Qatar Company Visa (With NOC)* Number of Hires: 1* Industry: Retail & Wholesale Trade* Function: Customer ServiceJob Description**Role Purpose**The Sales Associate is the face of AOC, responsible for delivering outstanding customer service, processing transactions, and supporting the visual presentation of the store. This role plays a key part in enhancing the customer experience by ensuring product knowledge, merchandising standards, and store cleanliness are consistently upheld.**Key Responsibilities*** + Maintain punctuality and uphold a professional work ethic. + Adhere to established processes and procedures to ensure smooth daily operations. + Open and close the store in coordination with the team, ensuring all assigned areas (Trading Cave, bulks, back office, trash bins, snacks area) are clean and ready for operation. + Welcome and assist customers with product knowledge, enthusiasm, and professionalism—particularly with Pokémon, One Piece, Yu-Gi-Oh!, and other TCG products. + Accurately process sales transactions—including cash, card, and digital payments—via the POS system. Ensure to log in and out of your personal POS account when not handling cashier duties. + Replenish product displays and ensure VM (Visual Merchandising) standards are followed. + Assist with pricing and re-pricing of products using TCG-approved pricing tools and applications. + Assist Storekeeper with monthly inventory counts. + Maintain tidiness and order on the sales floor and in the trading cave including restocking items and ensuring the snack area and cashier counter are presentable. + Support the execution of in-store events, weekend tournaments, and special campaigns. + Ensure proper cash handling procedures are followed, including end-of-day cash reconciliation. + Inform management on key community developments/ requirements from the TCG community. + Support social media management and content creation, as needed. + Perform additional business-related duties as assigned from time to time. + Maintain proper attire by wearing the designated AOC uniform during working hours.**Key Performance Indicators (KPIs)*** + Daily and weekly sales performance + Customer satisfaction and feedback + Accuracy in cash handling and POS transactions + Visual display standards and cleanliness scores + Attendance, punctuality, and event participation + Product upselling.**Training Requirements*** + POS and cash register operations + TCG product knowledge (., Pokémon, One Piece, Yu-Gi-Oh!) + Upselling techniques and customer interaction skills + VM standards and display maintenance + Trade-In Process and procedures + Store opening/closing procedures and cleanliness protocols + Pricing tools and TCG-approved app usage