Store Leadership Lead — Merchandising & Service

Landmark Group; Qatar; On-site; QAR 60,000 - 110,000; Full time

Job summary

Landmark Group's Splash brand seeks a Shop Manager to cover duties in the absence of the Store Manager and to lead store operations. You will prioritize customer service, drive sales through promotions, supervise training, and maintain high visual standards in line with merchandising guidelines.

Our UAE-based group spans GCC, India, and beyond; Splash offers fashion for men, women and teens. The role involves managing a busy retail environment within Landmark Group's omnichannel network.

Qualifications

• Graduate/bachelor's degree in any stream.
• Experience in retail leadership preferred.
• Strong communication and customer service orientation.

Responsibilities

• Cover Shop Manager duties in their absence and jointly control and direct store management in presence of Shop Manager.
• Prioritize customer service/sales over tasks.
• Exhibit and promote high standards of internal customer care.
• Maximize sales opportunities through promotions and marketing opportunities.
• Monitor customer complaints per Company policy and seek feedback.
• Carry out in-store training and audits; enroll staff in Learning and Development courses.
• Maintain high visual standards and displays in line with merchandising guidelines.

Skills

Retail processes knowledge

Merchandising

Stock management

Inventory processes

Result orientation

Teamwork

Communication skills

Proactiveness and flexibility

Education

Graduate/bachelor’s degree

Job description

Landmark Group's Splash brand seeks a Shop Manager to cover duties in the absence of the Store Manager and to lead store operations. You will prioritize customer service, drive sales through promotions, supervise training, and maintain high visual standards in line with merchandising guidelines.

Our UAE-based group spans GCC, India, and beyond; Splash offers fashion for men, women and teens. The role involves managing a busy retail environment within Landmark Group's omnichannel network.