Sports Retail Sales Associate: Elevate Customer Experience

GMG; Doha; On-site; QAR 44,640 - 100,440; Full time

Job summary

GMG in Doha is seeking a customer-focused store associate to drive sales and deliver exceptional service. You will describe product features, educate customers on brand standards, and guide purchases to meet customer needs.

The role emphasizes handling queries, processing payments, maintaining stock and storefront standards, and contributing to promotional activities. Prior experience in retail and basic product knowledge are valued.

Qualifications

• High School/Diploma.
• A minimum of 1 to 3 years of relevant experience.
• Product/brand knowledge.
• Interpersonal skills.
• Customer service orientation.

Responsibilities

• Describes product features and benefits; demonstrates the use and handling of the product.
• Educates clients on brands quality standards and specifications.
• Advises customers on product ranges best suited to their needs; answers customers’ queries to help them make a decision on the purchase.
• Provides information to customers on warranties, features, specifications, maintenance and care of products.
• Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard.
• Maintains awareness of new product launches, promotional events and sales.
• Achieves sales targets by using sales techniques, up‑selling and cross‑selling.
• Ensures promotions and pricing are accurate and in line with company standards and policies
• Computes sale prices and discounts as applicable; maintains sales records.
• Receives and processes cash, changes and credit payments and generates invoices and receipts.
• Operates as a cashier and is consistently accurate in money handling (if applicable).
• Follows the store’s after‑sales processes and ensures full adherence to repair/return policies and procedures.
• Adheres to loss prevention, inventory controls and standard operating procedures of the company.
• Provides assistance in store merchandising in product placement and arrangement.
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times.

Skills

Customer service orientation

Interpersonal skills

Product/brand knowledge

High School/Diploma

1 to 3 years of experience

Education

High School/Diploma

Job description

GMG in Doha is seeking a customer-focused store associate to drive sales and deliver exceptional service. You will describe product features, educate customers on brand standards, and guide purchases to meet customer needs.

The role emphasizes handling queries, processing payments, maintaining stock and storefront standards, and contributing to promotional activities. Prior experience in retail and basic product knowledge are valued.