Spa Concierge

Mandarin Oriental Group; Doha; On-site; QAR 42,000 - 60,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Wellbeing

Retirement plans

Housing provided

Relocation tickets

Job summary

Mandarin Oriental, Doha is seeking a Spa Concierge to join our Spa team. The role supports operations across spa and wellness areas, ensuring guest comfort and service excellence in a luxury setting.

The ideal candidate has at least 1 year in a service environment, preferably with 5-star hotel experience and Hotel School background. We value guest-focused professionals with strong computer skills and a professional demeanor.

Qualifications

• Minimum 1 year of experience in a service environment.
• Hotel school graduates will be preferable
• Senior School qualification or equivalent is a must
• Previous experience in a 5-star hotel environment is advantageous
• Previous experience in the Middle East Region is an advantage
• Good knowledge on computer systems is a must

Responsibilities

• Assist in the operations of all spa & wellness areas as required: Spa Reception, Salon & Barber Reception, Spa Retail Area, Boutique, Consultation Lounge, Spa Suites Arrival, Spa Thermal & Changing facilities, Tea Lounges, Fitness & Wellness.
• Maintain the cleanliness of The Spa, including changing rooms, toilets, showers, relaxation areas, fitness and wellness areas, spa suites and pool, to Safe, Sound and Sustainability standards.
• Aid therapists in setting up for treatments and clearing away afterwards.
• Ensure lockers are stocked with clean linen and remove soiled linen.
• Organize appointment scheduling to maximize time and profitability while prioritising guests’ needs.

Skills

Customer service experience

Telephone etiquette

Education

Senior School qualification or equivalent

Hotel school graduate preferable

Tools

SpaSoft

Job description

Mandarin Oriental, Doha is looking for a Spa Concierge to join our Spa team.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

As a Spa Concierge

you will be responsible for the following duties:

• Assist in the operations of all spa & wellness areas as required:
• Spa Reception
• Salon & Barber Reception
• Spa Retail Area
• Boutique
• Consultation Lounge
• Spa Suites Arrival
• Spa Thermal & Changing facilities
• Tea Lounges
• Fitness & Wellness
• Maintain the cleanliness of The Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness areas, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards
• Will be expected to aid therapists in setting up for treatments and clearing away after
• Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen
• Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests’ needs are of first importance
• Must be a team player and assist all spa and hotel colleagues where necessary
• Ability to perform opening and closing duties
• Must have a thorough understanding of Spa Soft, all treatments and services offered in the Spa & Wellness division and all retail products
• Must have good telephone skills and follow required telephone etiquette
• Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner

As a Spa Concierge, We Expect From You

• Minimum 1 year of experience working in a service environment is a must
• Hotel school graduates will be preferable
• Senior School qualification or equivalent is a must
• Previous experience working in a 5-star hotel environment will be an advantage
• Previous experience working in the Middle East Region is an advantageGood knowledge on computer systems is a must

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets