Lux Spa Concierge – 5-Star Spa, Relocation & Perks

Mandarin Oriental Group; Doha; On-site; QAR 67,000 - 100,000; Full time

Benefits offered by this job

Learning & development programmes

MOstay programme

Health and wellbeing benefits

Retirement plans

Transport and housing provided

Relocation and vacation tickets

Competitive salary and benefits

Job summary

Mandarin Oriental, Doha is seeking a Spa Concierge to join our Spa team. You will assist in the operations of spa areas, spa reception, retail, and guest services, ensuring high standards of service.

The ideal candidate has at least 1 year of experience in a service environment; hotel school graduates are preferable; Senior School qualification or equivalent is essential. Experience in the Middle East is advantageous; familiarity with Spa Soft and wellness services is beneficial.

Qualifications

• Minimum 1 year of experience in a service environment.
• Hotel school graduates will be preferable.
• Senior School qualification or equivalent is a must.
• Previous experience in a 5-star hotel environment is an advantage.
• Previous experience in the Middle East region is an advantage.
• Good knowledge on computer systems is a must.

Responsibilities

• Assist in the operations of spa & wellness areas: Spa Reception, Salon & Barber Reception, Spa Retail Area, Boutique, Consultation Lounge, Spa Suites Arrival, Spa Thermal & Changing facilities, Tea Lounges, Fitness & Wellness.
• Maintain cleanliness of The Spa areas, changing rooms, toilets, showers, relaxation areas, fitness zones, spa suites and pool per Safe, Sound and Sustainability standards.
• Aid therapists in setting up for treatments and clearing away after.
• Ensure lockers are stocked with clean linen and remove soiled linen.
• Organize appointment scheduling to maximize time and profitability while prioritizing guest needs.
• Be a team player and assist spa and hotel colleagues when necessary.
• Perform opening and closing duties.
• Understand Spa Soft, treatments, services, and retail products.
• Demonstrate professional telephone etiquette and punctuality.

Skills

Customer service

Communication skills

Teamwork

Telephone etiquette

Education

Senior School qualification

Hotel school education (preferable)

Tools

Computer systems knowledge

Job description

Mandarin Oriental, Doha is seeking a Spa Concierge to join our Spa team. You will assist in the operations of spa areas, spa reception, retail, and guest services, ensuring high standards of service.

The ideal candidate has at least 1 year of experience in a service environment; hotel school graduates are preferable; Senior School qualification or equivalent is essential. Experience in the Middle East is advantageous; familiarity with Spa Soft and wellness services is beneficial.