ServiceNow HSE - Business Analyst

DXC Technology Company; Doha; Vor Ort; QAR 120.000 - 180.000; Vollzeit

Zusammenfassung

DXC Technology is seeking a ServiceNow Business Analyst in Doha to understand client processes and requirements, guiding best practices on the ServiceNow platform. You will collaborate with technical consultants and project managers to design and implement customized solutions, including integrations with other systems.

The role involves developing business process models, performing gap analysis, and assisting in testing, deployment, and end-user training.

Qualifikationen

• Bachelor’s degree in business administration, computer science, information technology, or a related field.
• Several years of experience as a business analyst with a focus on ServiceNow.
• Proficiency in analyzing business requirements and developing ServiceNow solutions (Incident/Problem/Change/Asset/CMDB).
• Ability to map business processes and workflows; strong problem-solving and collaboration skills.
• ServiceNow certification such as CSA and CIS is preferred.

Aufgaben

• Work with clients to understand their processes and requirements and guide best practices on ServiceNow.
• Collaborate with cross-functional teams to design and implement customized ServiceNow solutions with integrations.
• Develop and maintain business process models and requirements documents.
• Perform gap analysis to identify enhancements or customizations.
• Assist in testing and deploying ServiceNow solutions and conduct functional/integration testing.
• Provide training and support to end-users on the ServiceNow platform.
• Stay up-to-date with ServiceNow technologies and complete required training/certifications.

Kenntnisse

ServiceNow

Business analysis

Requirements gathering

Gap analysis

Communication

Team collaboration

Ausbildung

Bachelor's degree

Tools

ServiceNow CSA

ServiceNow CIS

Jobbeschreibung

Job Description

ServiceNow Business Analyst

Responsibilities

• Work with clients to understand their business processes, needs, and requirements and provide guidance on best practices for leveraging the ServiceNow platform.
• Collaborate with cross-functional teams, including technical consultants and project managers, to design and implement customized solutions using the ServiceNow platform, including integration with other systems and applications.
• Develop and maintain business process models and requirements documents to ensure alignment with client needs and objectives.
• Perform gap analysis to identify areas where ServiceNow functionality needs to be enhanced or customized to meet client requirements.
• Assist in testing and deploying ServiceNow solutions, including performing functional and integration testing to ensure that solutions meet client requirements.
• Provide training and support to end-users on the ServiceNow platform and related processes.
• Stay up-to-date with ServiceNow and related technologies, including attending training and certification programs as required.

Requirements

• Bachelor’s degree in business administration, computer science, information technology, or a related field.
• Several years of experience working as a business analyst, with a focus on ServiceNow.
• Proficiency in analysing business requirements and developing solutions on the ServiceNow platform, including Incident Management, Problem Management, Change Management, Asset Management, and CMDB.
• Ability to understand and map business processes and workflows.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to work independently and in a team environment.
• ServiceNow certification, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), is preferred.

Overall, a ServiceNow Business Analyst plays a critical role in working with clients to understand their business needs and requirements, developing customized solutions using the ServiceNow platform, and ensuring successful adoption of the solutions by end-users. The position provides opportunities for professional growth and advancement within the ServiceNow consulting field.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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