Senior Manager Sales Coverage and Coverage Model

Nair Systems LLC; Doha; On-site; QAR 450,000 - 750,000; Full time

Job summary

Nair Systems LLC in Qatar is seeking a Senior Manager Sales Coverage and Coverage Model to lead the design and optimization of the bank's coverage frameworks across Corporate, Institutional, and Wholesale segments. You will drive analytics, governance, and operating model enhancements to support growth and client engagement.

Responsibilities include building coverage dashboards, managing stakeholder relationships, and guiding teams through requirement gathering, process mapping, and policy

Qualifications

• Bachelor’s degree in Banking, Finance, or related field.
• Minimum 7 years in Banking, Strategy, or Coverage roles.
• Experience in business requirements gathering, process mapping, operating model design, and stakeholder management.
• Exposure to Corporate/Institutional/Transaction Banking or Coverage environments preferred.
• Certs like CBAP/PMI-PBA/Agile/Scrum/Lean Six Sigma advantageous.

Responsibilities

• Support revenue growth with coverage analytics and wallet-share insights across segments.
• Develop and maintain coverage metrics, dashboards, and management reports.
• Collaborate with Coverage teams, Relationship Managers, Product partners, and stakeholders.
• Assist customers with queries on Bank products and seek solutions.
• Maintain SLAs and build strong inter-department relationships.
• Provide data to auditors, Compliance, Financial Control and Risk as needed.

Skills

English communication

Presentation skills

Regulatory knowledge

Decision making

Integrity

Planning & organizing

Analytical ability

Business analysis (BRS/BRDs)

Coverage model knowledge

Stakeholder management

Education

Bachelor's degree in Banking/Finance/Business

7+ years relevant banking/coverage experience

Certifications: CBAP/PMI-PBA/Agile/Lean

Tools

Planview

JIRA

Visio

Figma

Microsoft Office

Data visualization tools

Job description

Nair Systems is currently looking for Senior Manager Sales Coverage and Coverage Model for our Qatar operations

Education & Experience Requirements:

• Bachelor’s Degree in Banking, Finance, Accounting, Economics, Business Administration, Information Technology, Marketing, or a related discipline.
• Minimum 7 years of relevant experience in Banking, Business Analysis, Strategy, Transformation, Coverage, or Operating Model initiatives, preferably within a leading regional or international financial institution.
• Experience in business requirements gathering, process mapping, operating model design, and stakeholder management.
• Exposure to Corporate Banking, Institutional Banking, Transaction Banking, or Coverage environments is preferred.
• Relevant certifications such as CBAP, PMI-PBA, Agile Business Analysis, Scrum, or Lean Six Sigma would be advantageous.

Required Special Skills:

• Excellent oral and written communication skills (including report writing) in English.
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self-management.
• Planning, organising, and analytical ability.
• Results oriented.
• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
• Strong business analysis skills including requirements gathering (BRS/BRDs), process mapping, user stories, operating model documentation, user story development, and stakeholder management.
• Strong understanding of banking products, coverage models, client management frameworks, and wholesale banking data flows and architecture.
• Proficiency in business analysis and collaboration tools such as Planview, JIRA, Visio, Figma, Microsoft Office Suite, and data visualization/reporting platforms.

Essential Duties & Responsibilities by Dimensions

A.Shareholder & Financial:

• Support the achievement of revenue growth objectives by providing analysis and insights on client coverage effectiveness, wallet share opportunities, and cross-sell performance across business segments.
• Develop and maintain coverage performance metrics, dashboards, and management reports that enable informed decision-making and optimization of the sales coverage model.
• Contribute to the realization of transformation benefits by identifying process efficiencies, supporting operating model enhancements, and improving coverage productivity through data-driven recommendations.
• Implements KPI’s and best practices for the Sales Coverage & Coverage Model Business Analyst role.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.

B.Customer (Internal & External):

• Support business units in improving client coverage effectiveness by analysing customer portfolios, coverage allocation, client penetration, and cross-sell opportunities.
• Act as a liaison between Coverage teams, Relationship Managers, Product partners, and subsidiary stakeholders to ensure business requirements and client needs are effectively addressed.
• Support the development of coverage reporting, client analytics, and performance insights that enhance decision-making and improve customer engagement outcomes.
• To assist customers in all their queries on Bank's products and seek solutions to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C.Internal (Processes, Products, Regulatory):

• Support the analysis, design, documentation, and optimization of coverage processes, operating models, governance frameworks, and client management practices across the Group.
• Gather, document, validate, and maintain business requirements, process maps, user stories, and functional specifications to support coverage model transformation initiatives.
• Ensure business requirements, process changes, and operating model recommendations comply with internal policies, regulatory requirements, risk standards, and approved governance frameworks.
• Support data mapping, process analysis, KPI tracking, and management reporting activities to improve coverage effectiveness, client penetration, and cross-selling opportunities.
• Collaborate with business, product, technology, data, and transformation teams to ensure successful implementation of coverage model enhancements and governance controls.

D.Learning & Knowledge:

• Continuously enhance knowledge of banking coverage models, business analysis methodologies, process improvement techniques, and wholesale banking products including GTB, GSF, GM, GAM, and FAM.
• Develop expertise in business requirements management, process mapping, data analysis, operating model design, and transformation delivery tools and methodologies.
• Promote knowledge sharing and adoption of best practices related to coverage analytics, governance frameworks, client segmentation, data management, and business transformation initiatives.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in the professional field.
• Continuously build expertise in tools such as JIRA, Visio, Figma, data visualization platforms, and business analysis frameworks to enhance delivery effectiveness.

E.Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.