Senior CX & Operations Lead — Global Accounts

APM Terminals; Doha; On-site; QAR 201,000 - 290,000; Full time

Job summary

Maersk in Doha is seeking a Customer Success Manager to onboard new customers on standard processes and our digital platform, laying a strong foundation for long-term partnerships. You will align with internal and external stakeholders on customer-specific requirements, serve as the primary contact, and drive operational excellence through continuous improvement initiatives.

Regular monthly business reviews, proactive issue resolution, and cross-functional collaboration with CX and Sales will be

Qualifications

• 5+ years of relevant experience in customer success or account management.
• Ownership and strong customer orientation (advanced).
• Proven communication and analytical abilities.

Responsibilities

• Onboard new customers and align with IOP/SOP outputs.
• Serve as primary contact, handling daily communications.
• Execute transactions based on IOP/SOP with stakeholders.
• Coordinate end-to-end shipment cycles and cross-functional collaboration.
• Drive continuous improvement to enhance efficiency and ease of doing business.
• Manage first-level escalations and develop contingency plans.
• Provide insights on potential service disruptions and recovery plans.
• Facilitate monthly business reviews with customers.

Skills

Customer experience

Stakeholder management

Communication

Data literacy

Problem solving

Job description

Maersk in Doha is seeking a Customer Success Manager to onboard new customers on standard processes and our digital platform, laying a strong foundation for long-term partnerships. You will align with internal and external stakeholders on customer-specific requirements, serve as the primary contact, and drive operational excellence through continuous improvement initiatives.

Regular monthly business reviews, proactive issue resolution, and cross-functional collaboration with CX and Sales will be