Senior Consultant (Consumer Sector) at Euro Staffs

Euro Staffs; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Euro Staffs is seeking a senior-level business and functional consultant to advise consumer-related services and systems in a government/regulatory context. You will analyze current consumer processes, identify opportunities for simplification, automation, digitization, and service improvement, and translate requirements into functional specs for technical teams.

You will collaborate with stakeholders, product owners, solution architects, and project managers, support UAT, define workflows, and

Qualifications

• 8+ years of experience in business/functional consulting.
• Strong experience in consumer protection or regulatory services.
• Proven ability to analyze end-to-end processes and define requirements.
• Experience with CRM-based solutions, preferably Microsoft Dynamics 365.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Analyze consumer services and identify opportunities for simplification, automation, and digitization.
• Translate business requirements into clear functional specifications for technical teams.
• Support UAT planning, test case creation, and issue resolution.
• Collaborate with stakeholders, product owners, solution architects, and project managers.

Tools

Microsoft Dynamics 365 CRM

Job description

Provide senior-level business and functional consulting for consumer-related services and systems. Understand and analyze consumer-sector business processes, policies, regulations, and operational procedures. Review existing consumer services and identify opportunities for process simplification, automation, digitization, and service improvement. Analyze and document current (\"As-Is\") and future (\"To-Be\") business processes. Gather, analyze, and document business and functional requirements. Translate business requirements into clear functional and system requirements for technical teams. Work closely with business stakeholders, product owners, solution architects, developers, data teams, and project managers. Support the design and implementation of digital consumer services. Review and improve workflows related to consumer complaints, reports, cases, inspections, violations, and regulatory actions, where applicable. Define business rules, validation rules, workflows, roles, permissions, and approval processes. Identify opportunities to integrate consumer services with other government and external systems. Support integration requirements between consumer systems, CRM, mobile/web channels, payment systems, identity services, and other relevant platforms. Ensure that functional requirements are properly reflected in Microsoft Dynamics 365 CRM and related systems. Work with technical teams to ensure that the solution design meets the business requirements. Prepare functional specifications, user stories, use cases, process maps, business rules, and acceptance criteria. Participate in solution design workshops and requirements-gathering sessions. Support User Acceptance Testing (UAT), including preparation of test scenarios and validation of delivered functionality. Review UAT results and coordinate the resolution of functional issues. Support change management and business readiness activities. Analyze service performance and recommend improvements based on customer feedback, operational data, and service KPIs. Provide recommendations for improving the customer experience and reducing service processing time. Support management in identifying opportunities for further digital transformation within the Consumer Sector. Prepare presentations, business cases, process documentation, and recommendations for senior management.

Mandatory Requirements

• Minimum 8+ years of experience in business/functional consulting, preferably within government, regulatory, consumer protection, or similar environments.
• Strong experience in Consumer Protection / Consumer Affairs / Regulatory Services.
• Strong understanding of consumer-related government processes and services.
• Proven experience in business process analysis and optimization.
• Strong experience in requirements gathering and functional analysis.
• Experience designing and implementing digital government services.
• Experience with CRM-based solutions, preferably Microsoft Dynamics 365 CRM / Dataverse.
• Strong understanding of workflows, business rules, case management, complaints management, and service delivery processes.
• Experience preparing functional specifications, user stories, process maps, and acceptance criteria.
• Experience working with technical teams and translating business requirements into technical requirements.
• Experience with UAT planning, execution, and defect management.
• Strong understanding of digital transformation and service automation.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.
• Strong English communication skills.

Language: English (Preferred) License/Certification: QID (Preferred) Work Location: In person