Senior Aircraft Service Quality Auditor

Qatar Airways Group; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

Qatar Airways Group in Doha seeks a Senior Service Excellence Delivery Agent to join our Talent Pool. You will conduct meticulous QAS Standards and Services excellence quality checks, ensuring appearance and presentation standards across the designated zone and touchpoints inside terminal and airside.

You will monitor cleaning operations, customer experience, and grooming standards, recording findings and preparing reports for the Service Excellence Delivery Specialist.

Qualifications

• Highschool qualification with minimum 2 years of job-related experience.
• 2 years of experience in Customer Experience or Product Quality in hospitality.
• Fluent in English language.
• Customer Experience and Hospitality Quality Control awareness.

Responsibilities

• Perform conformance checks on cabin appearance, customer experience and grooming standards.
• Record quality checks and prepare reports for the Service Excellence Delivery Specialist.
• Collaborate with cabin appearance and staff to address issues and implement corrective actions.
• Maintain high standards of aircraft cleanliness and customer experience.
• Report operational issues to Line Manager and coordinate with shift supervisors for on-time performance.
• Support other department duties as directed by Head of Department.

Skills

Quality checks

Customer experience

Teamwork

English

Education

High School Diploma

Job description

Qatar Airways Group in Doha seeks a Senior Service Excellence Delivery Agent to join our Talent Pool. You will conduct meticulous QAS Standards and Services excellence quality checks, ensuring appearance and presentation standards across the designated zone and touchpoints inside terminal and airside.

You will monitor cleaning operations, customer experience, and grooming standards, recording findings and preparing reports for the Service Excellence Delivery Specialist.