Sales & Reservation Coordinator

Confidential; Doha; On-site; QAR 45,000 - 75,000; Full time

Job summary

Confidential is seeking a proactive Sales & Reservation Coordinator to support sales, reservation, and leasing activities. You will handle customer inquiries, coordinate reservations, and assist with tenancy processes while maintaining accurate records.

Ideal candidates will have 2–3 years in a customer-facing role, strong communication skills, and experience in property leasing or real estate coordination. English proficiency is essential; Qatar-based candidates with valid QID preferred.

Qualifications

• Bachelor's degree or Diploma in Business Administration, Hospitality, Sales, Real Estate, or related field.
• 2–3 years of experience in sales, reservations, leasing, property management, hospitality, or similar customer-facing role.
• Experience in property leasing or real estate coordination is advantageous.
• Strong communication and interpersonal skills.
• Good negotiation and customer-handling skills.
• Strong follow-up and coordination abilities.
• Ability to manage multiple inquiries and priorities efficiently.
• Good command of English; knowledge of Arabic is an advantage.
• Candidates currently based in Qatar with valid QID and transferable sponsorship are preferred.

Responsibilities

• Handle customer inquiries through phone calls, emails, WhatsApp, and other channels.
• Respond to sales and property-related inquiries professionally and promptly.
• Follow up with prospective customers, clients, and leads to convert inquiries into bookings or leasing opportunities.
• Prepare quotations, proposals, and other sales-related documents.
• Maintain accurate records of leads, inquiries, follow-ups, and sales activities.
• Coordinate with internal teams to ensure smooth customer service and delivery.
• Handle reservation requests, confirmations, modifications, cancellations, and related customer communication.
• Coordinate availability and booking details with relevant departments.
• Ensure reservation information is accurately updated in the system.
• Follow up on pending reservations, payments, and confirmations.
• Maintain proper documentation and records of all reservations.
• Assist with leasing of residential apartments and properties.
• Respond to inquiries from prospective tenants and provide information regarding available units, rental rates, terms, and facilities.
• Coordinate property viewings and appointments with prospective tenants.
• Follow up with potential tenants from initial inquiry through confirmation and contract completion.
• Assist with preparation and coordination of tenancy agreements and related documentation.
• Coordinate with tenants regarding move-in, move-out, renewals, and other leasing requirements.
• Maintain updated records of available, occupied, and upcoming units.
• Coordinate with Property Management and Maintenance teams regarding tenant requirements and property-related concerns.
• Follow up on lease renewals, expiries, and pending documentation.
• Maintain updated customer, reservation, tenant, and leasing databases.
• Prepare regular sales, reservation, and leasing reports for management.
• Monitor pending inquiries and ensure timely follow-up.
• Coordinate with Finance regarding payments, deposits, and outstanding amounts where required.
• Support the team with other sales, reservation, and leasing-related administrative duties.

Skills

Communication skills

Interpersonal skills

Negotiation

Customer service

Follow-up

Coordination

Reporting

Multitasking

English proficiency

Education

Bachelor's or Diploma in Business Admin/Hospitality/Sales/Real Estate

Tools

MS Office

Job description

Sales & Reservation Coordinator

About the Role

We are looking for a proactive and organized Sales & Reservation Coordinator to support our sales, reservation, and leasing activities. The role involves handling customer inquiries, coordinating reservations, following up on sales leads, and assisting with property leasing and tenant-related matters.

The ideal candidate should have strong communication and coordination skills, a customer-focused approach, and the ability to manage multiple tasks while maintaining accurate records and timely follow-ups.

Key Responsibilities

Sales & Customer Coordination

• Handle customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
• Respond to sales and property-related inquiries professionally and promptly.
• Follow up with prospective customers, clients, and leads to convert inquiries into confirmed bookings or leasing opportunities.
• Prepare quotations, proposals, and other sales-related documents.
• Maintain accurate records of leads, inquiries, follow-ups, and sales activities.
• Coordinate with internal teams to ensure smooth customer service and delivery.

Reservations

• Handle reservation requests, confirmations, modifications, cancellations, and related customer communication.
• Coordinate availability and booking details with relevant departments.
• Ensure reservation information is accurately updated in the system.
• Follow up on pending reservations, payments, and confirmations.
• Maintain proper documentation and records of all reservations.

Leasing & Property Coordination

• Assist with the leasing of residential apartments and properties.
• Respond to inquiries from prospective tenants and provide information regarding available units, rental rates, terms, and facilities.
• Coordinate property viewings and appointments with prospective tenants.
• Follow up with potential tenants from initial inquiry through confirmation and contract completion.
• Assist with preparation and coordination of tenancy agreements and related documentation.
• Coordinate with tenants regarding move-in, move-out, renewals, and other leasing requirements.
• Maintain updated records of available, occupied, and upcoming units.
• Coordinate with Property Management and Maintenance teams regarding tenant requirements and property-related concerns.
• Follow up on lease renewals, expiries, and pending documentation.

Administrative & Reporting

• Maintain updated customer, reservation, tenant, and leasing databases.
• Prepare regular sales, reservation, and leasing reports for management.
• Monitor pending inquiries and ensure timely follow-up.
• Coordinate with Finance regarding payments, deposits, and outstanding amounts where required.
• Support the team with other sales, reservation, and leasing-related administrative duties.

Requirements

• Bachelor's degree or Diploma in Business Administration, Hospitality, Sales, Real Estate, or a related field.
• 2-3 years of experience in sales, reservations, leasing, property management, hospitality, or a similar customer-facing role.
• Previous experience in property leasing or real estate coordination will be an advantage.
• Strong communication and interpersonal skills.
• Good negotiation and customer-handling skills.
• Strong follow-up and coordination abilities.
• Good knowledge of MS Office and basic reporting.
• Ability to manage multiple inquiries and priorities efficiently.
• Good command of English; knowledge of Arabic is an advantage.
• Candidates currently based in Qatar with valid QID and transferable sponsorship are preferred.

Key Skills

Sales Coordination | Reservations | Leasing | Property Management | Customer Service | Lead Follow-up | Tenant Relations | Negotiation | Communication | Administration | Reporting

What We Are Looking For

A motivated and customer-focused professional who can effectively manage sales inquiries, reservations, and leasing activities, while ensuring a smooth and professional experience for customers and tenants.