Customer Service Executive

Levante Holding; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Levante Holding in Doha is seeking a dedicated Customer Service Executive to manage client interactions across the real estate journey. You will handle inquiries, coordinate with internal teams, and support sales and leasing operations to ensure high satisfaction.

Responsibilities include guiding customers on properties, pricing, and processes while updating the CRM, arranging viewings, and resolving issues with professionalism. Arabic proficiency preferred; English a plus.

Qualifications

• Bachelor’s degree or diploma required.
• 1–3 years of experience in customer service (real estate experience is an advantage).
• Strong communication skills in Arabic (English is a plus).
• Good interpersonal and problem-solving skills.
• Basic computer skills (MS Office, CRM systems).

Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries.
• Provide accurate information about properties, pricing, availability, and processes.
• Register leads and update customer information in the CRM system.
• Coordinate property viewings and follow up with clients.
• Resolve customer complaints professionally and escalate complex issues when required.
• Maintain proper records of customer interactions and feedback.
• Support sales, leasing, and property management teams with customer coordination.
• Ensure excellent customer experience before and after sales/lease.

Skills

Arabic language

Communication skills

Problem solving

Customer service

Education

Bachelor’s degree or Diploma

Tools

MS Office

CRM systems

Job description

We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries
• Provide accurate information about properties, pricing, availability, and processes
• Register leads and update customer information in the CRM system
• Coordinate property viewings and follow up with clients
• Resolve customer complaints professionally and elevate complex issues when required
• Maintain proper records of customer interactions and feedback
• Support sales, leasing, and property management teams with customer coordination
• Ensure excellent customer experience before and after sales/lease

Job Title: Customer Service Executive

Location: Doha

Industry: Real Estate

Job Summary

We are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and walk-in inquiries
• Provide accurate information about properties, pricing, availability, and processes
• Register leads and update customer information in the CRM system
• Coordinate property viewings and follow up with clients
• Resolve customer complaints professionally and elevate complex issues when required
• Maintain proper records of customer interactions and feedback
• Support sales, leasing, and property management teams with customer coordination
• Ensure excellent customer experience before and after sales/lease

Requirements

Requirements & Qualifications

• Bachelor’s degree or Diploma (preferred)
• 1–3 years of experience in customer service (real estate experience is an advantage)
• Strong communication skills in Arabic (English is a plus)
• Good interpersonal and problem-solving skills
• Basic computer skills (MS Office, CRM systems)
• Ability to work under pressure and meet service standards