Retail Property Manager

Employment; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Place Vendôme Qatar is seeking a Retail Property Manager to oversee luxury retail operations within the mall, driving exceptional service, tenant satisfaction, and premium customer experience.

The role acts as second-in-command to Mall Manager, leading a multidisciplinary operations team and coordinating with leasing, marketing, and brand partners to uphold the asset’s premium standards.

Qualifications

• 10–15 years in retail operations or shopping mall management.
• 5+ years in a senior leadership role within a luxury retail environment in Qatar or GCC
• Strong commercial and analytical acumen.
• Excellent negotiation and problem-solving capabilities.
• Experience with high-end international and regional brands.

Responsibilities

• Lead strategies to enhance retail performance including KPIs like tenant sales and footfall.
• Build and maintain relationships with tenants, franchise owners, and brand principals.
• Oversee daily retail operations and ensure compliance with regulations and standards.
• Collaborate with Leasing and Marketing to improve mall profitability and brand alignment.
• Manage rental collection, arrears, and financial reporting; support tenant settlements and payment arrangements.
• Provide strategic input on market positioning and new retail concepts.

Skills

Leadership

Data analysis

Stakeholder management

Communication

Retail analytics

Education

Bachelor’s degree in Business Administration

Master’s degree (preferred)

Tools

Retail analytics tools

Property management software

Job description

The Retail Property Manager will oversee the retail operations of Place VendômeQatar , ensuring the delivery of high-quality service standards, operational excellence, and a premium customer experience. This role is pivotal in building strong, sustainable relationships with retail partners and ensuring alignment with the asset’s long-term strategic and commercialobjectives.

The incumbent will lead a multidisciplinary retail operations team and serve as the key liaison between mall management, tenants, and brand partners, driving business performance, tenant success, and customer satisfactionin accordance withQatar’s retail market standards and best practices.

This role acts as the second-in-command to the Mall Manager, assuming full leadership of retail and tenant operations in their absence.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Retail Performance & Business Optimization

• Lead and implement strategies to enhance retail performance and achieve targeted KPIs including tenant sales, footfall, and trading density.
• Regularlyanalyzeretail sales data, market trends, and consumer insights toidentifyperformance improvement opportunities.
• Support underperforming tenants through business reviews, training, and joint promotional initiatives.
• Ensureoptimaltenant mix and alignment with the mall’s positioning as a luxury shopping and lifestyle destination.
• Collaborate with leasing and marketing teams to enhance the mall’s commercial appeal and profitability.

Retailer Relationship Management

• Build andmaintainproductive, trust-based relationships with tenants, franchise owners, and brand principals.
• Serve as the main point of contact for all tenant operational matters, ensuringtimelyresolution of issues.
• Conduct regular meetings with retailers to discuss performance, operational challenges, and customer feedback.
• Partner with retailers during store openings, refurbishments, and visual merchandising reviews to ensure brand compliance and excellence.
• Lead retailer engagement programs and recognition initiatives to strengthen partnerships and loyalty.

Operational Excellence

• Oversee daily retail operations to ensure seamless tenant functioning and adherence to mall operating standards.
• Enforce compliance with Qatar’s commercial regulations, municipal codes, and health & safety standards.
• Collaborate with Facilities, Security, andCustomerExperience teams tomaintainhigh operational and aesthetic standards across all retail zones.
• Implement andmonitorstandard operating procedures (SOPs) for retail operations, ensuring consistency and quality across all stores.
• Drive operational sustainability and support ESG initiatives in alignment with the asset’s corporate responsibilityobjectives.

Customer Experience & Brand Alignment

• Champion a customer-first culture, ensuring exceptional service delivery across all retail touchpoints.
• Collaborate with the marketing team to curate luxury retail experiences, events, and activations that attract high-value customers.
• Ensure that the mall environment consistently reflects its luxury brand positioning through store presentation, service quality, and ambiance.
• Support the development of loyalty programs and digital engagement tools to enhance customer retention and satisfaction.
• Oversee the end-to-end rental collection process in coordination with the Finance, Leasing and Legal teams to ensuretimelyrecovery of all contractual dues, including base rent, service charges, marketing fees, and turnover rent.
• Monitor tenant payment performance, track arrears, and issue noticesin accordance withlease terms and company policy.
• Implement escalation and follow-up protocols for overdue accounts, coordinating with Legal for enforcement whererequired.
• Review monthly aged receivable reports and propose corrective actions to mitigate credit exposure.
• Participate in tenant settlement meetings and negotiatefeasiblepayment arrangements aligned with company interests.
• Verify rent and turnover data accuracy in the property management system and ensure audit-ready documentation.
• Contribute to forecasting and cash-flow planning throughaccuratereporting of collection status andanticipatedreceipts.
• Champion financial discipline among tenants through education, transparent communication, and consistent enforcement.
• Keep abreast of Qatar’s evolving retail landscape, consumer trends, and competitive developments.
• Benchmark mall and tenant performance against regional and international luxury retail standards.
• Provide strategic input to theMallManager, Director of Leasing,Marketingteamand executive leadershipon market positioning, leasing opportunities, and new retail concepts.
• Drive innovation in retail operations and experience delivery tomaintainthe mall’s market leadership.

QUALIFICATIONS:

• Education: Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related discipline (Master’sdegree preferred).
• Experience: 10–15 years of progressive experience in retail operations or shopping mall management, with at least 5 years in a senior leadership role within a luxury retail environment in Qatar or the GCC.
• Industry Knowledge:
• Strong understanding of Qatar’s retail sector, consumerbehavior, and regulatory framework.
• Proven success in managing relationships with high-end international and regional brands.
• Familiarity with mall management systems and retail analytics tools.
• Strong commercial and analytical acumen.
• Exceptional communication and stakeholder management skills.
• Leadership ability to inspire cross-functional teams and drive performance.
• Excellent negotiation and problem-solving capabilities.
• Proficiencyin data analysis and retail performance reporting.
• Languages: Fluency in Englishrequired; Arabic is an advantage.