Retail Customer Experience & Merchandising Specialist

Landmark Group; Doha; On-site; QAR 89,000 - 134,000; Full time

Job summary

Landmark Group, a global retail and hospitality conglomerate, invites applications for positions within its Gulf region retail network. The role focuses on delivering exceptional customer service, maintaining store standards, stock control, and active participation in store audits and briefings.

Max Fashion, part of Landmark Group, showcases a shopper-friendly experience with in-house designed clothing lines across the Middle East and GCC.

Responsibilities

• Provide the highest standards of customer service by demonstrating excellent knowledge of products and services
• Ensure awareness and vigilance at all times of safety / security in the store without any negligence
• Patiently address all customer related grievances or get a concrete solution from superiors and feel customer satisfied with best shopping experience
• Ensure that all sections/cash/back-store are neat and clean and all items are correctly priced
• Ensure Product knowledge workbooks/manuals are completed/studied in the given time
• Ensure the highest standards of merchandising and housekeeping standards are maintained in store at all times
• Ensure correct rotation of stock on the shelves
• Maintaining adequate stock on shelves and correct signage is displayed
• Accurate stock ordering to maximize sales
• Participate in morning briefings and other meetings actively and utilize relevant information for self and business development
• Carry out and support in all Audits of the store and implement given suggestions on time
• Minimize all types of losses i.e. damages, shoplifting etc taking place in the store
• Train and support newly recruited staff and feel them comfortable in their assignments

Job description

Landmark Group, a global retail and hospitality conglomerate, invites applications for positions within its Gulf region retail network. The role focuses on delivering exceptional customer service, maintaining store standards, stock control, and active participation in store audits and briefings.

Max Fashion, part of Landmark Group, showcases a shopper-friendly experience with in-house designed clothing lines across the Middle East and GCC.