Quality Manager

Advanced Search Group; Doha; On-site; QAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay and benefits

Room to be yourself

Wellbeing framework

Job summary

InterContinental Doha The City is seeking a Quality Manager to drive the hotel's quality agenda, ensuring brand standards, service expectations and operational procedures are consistently understood, implemented and sustained.

You will work with the Executive Committee and department heads to identify opportunities for improvement, translate insights into action and support delivering exceptional guest experiences through audits, quality programs and continuous improvement.

Qualifications

• Previous experience in a Quality, Guest Experience, Operations or Rooms/Hotel Management role, preferably within a luxury or international hotel environment.
• Strong understanding of luxury hospitality standards, service excellence and quality assurance principles.
• Previous experience working with hotel quality programs, brand standards, audits or inspection processes.
• Excellent observation and attention to detail, with a genuine passion for service excellence.
• Strong communication, coaching and influencing skills, with the ability to work effectively with colleagues at all levels.
• Confident in providing constructive feedback and challenging teams in a positive and solution‑oriented manner.
• Strong understanding of continuous improvement and root‑cause analysis.
• Excellent organizational and follow‑up skills, with the ability to manage multiple priorities and initiatives.
• Previous experience within IHG Hotels & Resorts or another international luxury hospitality group would be an advantage.

Responsibilities

• Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards.
• Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences.
• Embed a strong culture of quality and service excellence across all departments through visible leadership and hands‑on operational presence.
• Ensure consistent delivery of personalized, thoughtful, and detail‑oriented service aligned with the hotel’s luxury service philosophy.
• Analyze Guest Love scores, Guest Satisfaction Index (GSI) results, and other guest feedback platforms to identify trends, strengths, and opportunities for improvement.
• Partner with Heads of Department to develop clear, actionable improvement plans aligned with departmental and hotel‑wide metrics and goals.
• Plan and conduct regular internal quality audits, service evaluations, and compliance reviews across all operational areas.

Skills

Analytical skills

Attention to detail

Communication skills

Coaching

Influencing

Root-cause analysis

Continuous improvement

Organizational skills

IHG familiarity

Job description

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You’ll find us in the exclusive West Bay area, close to the city’s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award‑winning restaurants, state‑of‑the‑art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay

Inter Continental Doha The City is looking for a Quality Manager to join our team.

As a Quality Manager, you will be responsible for driving the hotel’s quality agenda, ensuring that IHG and Inter Continental brand standards, service expectations and operational procedures are consistently understood, implemented and sustained.

Working closely with the Executive Committee, Heads of Department and operational teams, you will identify opportunities for improvement, translate quality insights into action and support the hotel in delivering exceptional guest experiences.

Your day-to-day

Own and support the end-to-end guest journey, ensuring it is thoughtfully designed, consistently delivered, and aligned with brand culture, luxury service philosophy, and Luxury Service Certifications and standards. Evaluate each guest touchpoint across all departments to ensure seamless, personalized, and anticipatory service experiences. Embed a strong culture of quality and service excellence across all departments through visible leadership and hands‑on operational presence. Ensure consistent delivery of personalized, thoughtful, and detail‑oriented service aligned with the hotel’s luxury service philosophy. Analyze Guest Love scores, Guest Satisfaction Index (GSI) results, and other guest feedback platforms to identify trends, strengths, and opportunities for improvement. Partner with Heads of Department to develop clear, actionable improvement plans aligned with departmental and hotel‑wide metrics and goals. Plan and conduct regular internal quality audits, service evaluations, and compliance reviews across all operational areas.

What We Need From You

Previous experience in a Quality, Guest Experience, Operations or Rooms/Hotel Management role, preferably within a luxury or international hotel environment. Strong understanding of luxury hospitality standards, service excellence and quality assurance principles. Previous experience working with hotel quality programs, brand standards, audits or inspection processes. Strong analytical skills, with the ability to interpret guest feedback, quality scores and operational data and translate insights into action. Excellent observation and attention to detail, with a genuine passion for service excellence. Strong communication, coaching and influencing skills, with the ability to work effectively with colleagues at all levels. Confident in providing constructive feedback and challenging teams in a positive and solution‑oriented manner. Strong understanding of continuous improvement and root‑cause analysis. Excellent organizational and follow‑up skills, with the ability to manage multiple priorities and initiatives. Previous experience within IHG Hotels & Resorts or another international luxury hospitality group would be an advantage.

What We Offer

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we’ll give you the room to be yourself. So what’s your passion?

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applications and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.

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