Quality & Executive Admin for Luxury Hotel Ops

Chedi Hospitality; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

Chedi Hospitality in Doha seeks a Quality & Executive Administrative Assistant to support the Hotel Manager/General Manager and drive quality assurance initiatives across Forbes Travel Guide and LQA standards.

The role will manage executive calendars, prepare reports, and coordinate audits, while ensuring discretion and confidentiality in handling sensitive documentation. English proficiency is essential, with additional languages a plus.

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, Hotel Management, or a related field.
• 5+ years of experience in luxury hospitality, Executive Office Administration, Quality Assurance, Guest Relations, or a similar role.
• Knowledge of Forbes Travel Guide Standards, Leading Quality Assurance (LQA), and luxury hospitality service standards.
• Experience in quality management systems, RPX, guest satisfaction surveys, service recovery, and operational audits.
• Experience providing executive administrative support to senior leadership is highly desirable.
• Excellent knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and hotel management systems.
• Excellent written and verbal communication skills in English; additional languages are an advantage.

Responsibilities

• Coordinate and support all hotel quality assurance initiatives to maintain Forbes Travel Guide and LQA standards.
• Monitor RPX, guest satisfaction surveys, online reviews, and other guest feedback platforms to identify trends and opportunities for improvement.
• Conduct regular quality inspections, operational audits, and service assessments across all departments.
• Coordinate mystery guest evaluations and ensure timely follow-up on departmental action plans.
• Support Learning & Development team in implementing quality-related training programs.
• Monitor departmental compliance with established service standards and procedures.
• Assist in preparing the hotel for external quality assessments and brand audits.
• Maintain quality dashboards, KPIs, audit reports, and continuous improvement trackers.
• Collaborate with department heads to implement corrective actions and enhance operational excellence.
• Provide comprehensive administrative support to the General Manager and Executive Office.
• Manage the General Manager's calendar, appointments, meetings, travel arrangements, and daily schedule.
• Prepare agendas, reports, presentations, correspondence, meeting minutes, and executive documentation.
• Coordinate Executive Committee meetings, operational meetings, and management briefings.
• Track meeting action points and follow up with department heads to ensure timely completion.

Skills

Organizational skills

Time management

Attention to detail

Discretion

Analytical thinking

Interpersonal skills

Communication skills

Presentation skills

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office Suite

Hotel management systems

Job description

Chedi Hospitality in Doha seeks a Quality & Executive Administrative Assistant to support the Hotel Manager/General Manager and drive quality assurance initiatives across Forbes Travel Guide and LQA standards.

The role will manage executive calendars, prepare reports, and coordinate audits, while ensuring discretion and confidentiality in handling sensitive documentation. English proficiency is essential, with additional languages a plus.