People Operations Specialist

Snoonu; Doha; On-site; QAR 180,000 - 240,000; Full time

Benefits offered by this job

Global vibes

Learning budgets

Autonomy

Flexible time off

Agile environment

Job summary

Snoonu is seeking a People Operations Specialist to manage employee settlements and compliance across all levels, from frontline staff to executives. You will handle EOSB calculations, social insurance, and payroll integration within GCC jurisdictions, ensuring accurate, timely processes.

You'll collaborate with Finance, HR partners, and PROs to support exits and regulatory requirements while driving continuous process improvements across Snoonu's Qatar operations.

Qualifications

• Bachelor's degree in HR, Business Administration, Accounting, Finance or related field.
• Experience in HR Operations, payroll, and employee settlements within GCC countries.

Responsibilities

• Prepare accurate final settlement calculations for leavers, including EOSB and deductions.
• Compute social insurance contributions for applicable employee groups under GCC schemes.
• Manage high-volume settlements for frontline staff across marketplace operations.
• Process settlements for corporate employees and executives with complex compensation.
• Maintain records and documentation for audit and compliance; drive process improvements.
• Collaborate with Finance, Employee Relations, and PROs on settlements and inquiries.

Skills

HR Operations

Payroll Experience

EOSB Calculations

GCC Labor Law Knowledge

Education

Bachelor's degree in HR/Business/Accounting

Tools

HRIS systems

Microsoft Excel

Job description

Welcome to Your Next Adventure!

The People Operations Specialist – Employee Settlements & Compliance is responsible for delivering accurate, timely and compliant employee financial lifecycle operations across the organization. The role owns the preparation of final settlement calculations, End of Service Benefits (EOSB), statutory social insurance calculations and related employee financial processes for both corporate and frontline employees.

The role supports a high-volume operational workforce across Marketplace, Grocery and Snoomart, while also managing more complex cases for corporate employees, executives and GCC nationals. Through operational excellence and continuous process improvement, the role contributes to a positive employee experience, mitigates compliance risks and enables faster employee lifecycle execution.

What You’ll Get Your Hands On

Employee Final Settlements

Prepare accurate and timely final settlement calculations for employees leaving the organization, including End of Service Benefits (EOSB), leave encashment, notice pay, deductions and other applicable payments. Ensure all settlement calculations comply with local labor laws, company policies and contractual obligations.

Social Security & Statutory Contributions

Calculate statutory social insurance contributions for applicable employee populations. Manage calculations related to GCC nationals under the GCC Insurance Protection Extension framework and other applicable statutory schemes. Monitor legislative updates and ensure calculations remain compliant with statutory requirements.

Operational Workforce Administration

Manage high-volume settlement calculations for frontline employees across Marketplace, Grocery and Snoomart operations, including pickers, shoppers, dispatchers and other operational roles.

Corporate Employee Administration

Process settlement calculations for corporate employees, including more complex compensation structures, international employees and executive populations. Review unique contractual arrangements and ensure calculations accurately reflect applicable terms and benefits.

Compliance & Process Governance.

Maintain accurate employee records and calculation documentation for audit purposes. Identify process gaps and support continuous improvement initiatives to increase efficiency and reduce manual work.

Stakeholder Collaboration

Partner closely with Finance to ensure seamless coordination between settlement calculations and payroll execution. Work with Employee Relations and People Partners to support employee exits, disciplinary cases and settlement-related inquiries. Coordinate with PROs on immigration or employment status changes impacting settlements or statutory obligations. Provide guidance to employees and internal stakeholders regarding settlement calculations and statutory contributions.

The Magic You Bring

Bachelor's degree in Human Resources, Business Administration, Accounting, Finance or a related field.4+ years of experience in HR Operations, Employee Administration, Payroll Experience preparing employee final settlements and End of Service Benefit calculations within GCC countries. Strong knowledge of GCC labor legislation and statutory employment requirements. Experience managing social insurance calculations, including GCC Insurance Protection Extension schemes, is preferred.

Bonus Points If You Have

Experience supporting high-volume operational workforces is highly desirable. Experience working with HRIS platforms and Microsoft Excel for employee calculations and reporting.

Inside Snoonu’s Universe

Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.

The Dream We’re Chasing

To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.

The Quest We’re On

To radically transform how people live by leveraging technology to connect them with endless possibilities.

Our Everyday Superpowers

• Be Customer Obsessed: “Focus on the customer and all else will follow.”
• Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
• Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
• Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
• Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
• It’s All About People: “Be a team player; together we are stronger.”
• Real Builders Ship: “We turn ideas into products, plans into action, and challenges into opportunities.”

Perks & Worklife Magic At Snoonu

• Global Vibes – Collaborate with a worldwide crew.
• Brain Boosters – Learning budgets, access to courses, and tools for your growth.
• Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
• Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
• Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.

Great Place to Work® Certified

We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.

Certified for Excellence

Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.

Beyond the Code: Giving Back Matters

We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.

Diversity Isn’t Just a Buzzword

At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.