People and Culture Operations Manager

Mandarin Oriental; Doha; On-site; QAR 200,000 - 320,000; Full time

Benefits offered by this job

Transportation provided

Housing provided

Relocation assistance

Vacation tickets

Job summary

Mandarin Oriental, Doha, invites applications for a People & Culture Operations Manager to lead the P&C team and strengthen our department in line with MOHG's culture and vision.

Based at Mandarin Oriental, Doha, you will oversee recruitment, employee lifecycle, compensation programs, and compliance with Qatar laws while fostering a diverse, high-performing workforce. Fluency in English and GCC experience are preferred.

Qualifications

• Minimum 2 years of experience in a 5-star hotel environment.
• Minimum 2 years’ experience as a People and Culture Manager or 3 years as an Assistant People and Culture Manager or equivalent role.
• International experience with GCC and/or Doha preferred.
• Able to communicate fluently in English, verbally and in writing.
• Able to learn and apply local laws effectively within a reasonable time frame.
• Able to work with multicultural teams.

Responsibilities

• Collaborate with departments to meet recruitment needs and guest satisfaction.
• Oversee vacancies, recruitment, and budgeting alignment.
• Manage all colleagues' lifecycle: starters, transfers, promotions, variations, leavers.
• Oversee day-to-day P&C operations and department workflow.
• Plan, organize, and implement department activities.
• Maintain compensation program and ensure compliance with Qatar laws.
• Maintain headcount in line with budgets.
• Handle disciplinary and grievance procedures with the Director of People and Culture.
• Provide HR support to department heads to meet business objectives.
• Establish and maintain effective colleague relations.
• Adhere to corporate and hotel P&C policies.

Skills

Team leadership

Recruitment

HR policies

Communication

Multicultural teams

Education

Bachelor's degree in Hospitality/Hotel Management or Human Resources

Job description

People & Culture Operations Manager

Mandarin Oriental, Doha is looking for a People & Culture Operations Manager to join our People & Culture team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art and a short distance to the business district, West Bay.

About The Job

Based at the Mandarin Oriental, Doha, within the People & Culture team, the People & Culture Operations Manager is responsible for maintaining and strengthening the People & Culture Department, so it embodies every aspect of MOHG's Culture and Vision.

As a People & Culture Manager at Mandarin Oriental, Doha you will be responsible for the following duties:

• To work closely with departments, ensuring the hotel's recruitment needs are met to be able to delight our guests
• To manage all vacancies and recruitment functions, in line with budget requirements, reviewing where necessary in line with operational needs.
• To manage all colleagues' procedures with regard to starters, transfers, promotions and variations, plus leavers
• Oversee the day-to-day P&C operations and the workflow of the department
• Plan, organise, and implement activities of the department
• Implement and annually update the compensation program
• To adhere to all Qatar Legislation relating to People and Culture
• To manage and maintain headcounts, ensuring that they are in line with agreed departmental headcount budgets
• To manage and administer Disciplinary & Grievance procedures in conjunction with the Director of People and Culture
• To provide Human Resources support to Department Heads and colleagues in order achieve the hotel's strategic business objectives
• Establish and maintain effective colleague relations
• To support, develop, implement, and adhere to corporate & hotel People & Culture policies and procedures.
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management or Human Resources

As People & Culture Operations Manager, we expect from you:

• Minimum 2 years of experience working in a 5-star hotel environment
• A minimum of 2 years’ experience as a People and Culture Manager or 3 years as an Assistant People and Culture Manager or equivalent role
• International Experience with GCC and/or Doha preferred
• Able to communicate fluently in English, verbally and in writing
• Able to learn and apply local laws effectively within a reasonable time frame
• Able to work with multicultural teams

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive room rates for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. We offer a variety of health benefits and wellness programmes to all our colleagues globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans based on your length of service and role.
• A competitive salary and benefits package
• Transportation and Housing provided
• Relocation and Vacation Tickets

We’re Fans. Are you?