People and Culture Executive

Ennismore; Dukhan; On-site; QAR 60,000 - 90,000; Full time

Job summary

Gamra by Mantis in Qatar seeks a People & Culture Executive to support the P&C Manager with daily HR operations, recruitment, onboarding, and policy implementation in line with Our Habitas culture. You will coordinate across HR workflows, assist in employee relations, and ensure compliance with local regulations.

Ideal candidates have 2–3 years in HR within hospitality, strong English communication, and experience with HRIS, payroll coordination, and documentation.

Qualifications

• Bachelor's degree or diploma in Human Resources, Hospitality Management, Business Administration, or a related discipline.
• 2–3 years of experience in Human Resources or People & Culture, ideally within hospitality.
• Working knowledge of Qatar Labour Law and local HR practices is preferred.
• Familiarity with HR information systems, recruitment platforms, and Microsoft Office applications.
• Strong written and verbal communication skills in English.
• Ability to handle confidential information with professionalism and discretion.

Responsibilities

• Act as the primary point of support to the People & Culture Manager in managing daily departmental operations.
• Oversee day-to-day P&C activities and ensure timely completion of departmental priorities.
• Coordinate recruitment activities, including vacancy postings, candidate screening, interviews, reference checks, and offer preparation.
• Oversee new joiner preparations, including travel, accommodation, uniforms, induction schedules, and onboarding documentation.
• Monitor probation reviews, performance appraisals, and development plans.
• Coordinate with Finance and department leaders to ensure accurate and timely submission of payroll-related information.
• Coordinate visa processing, Qatar ID renewals, medical examinations, and other immigration requirements.

Skills

Strong written and verbal comms

English proficiency

Confidentiality

Education

Bachelor's degree or diploma in HR/Business/Hospitality

Tools

HRIS familiarity

MS Office

Recruitment platforms

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

The People & Culture Executive supports the People & Culture Manager in overseeing the daily operations of the People & Culture department, ensuring effective implementation of HR policies, employee relations, recruitment, learning and development, associate engagement, and administrative processes.

As the second-in-command of the People & Culture department, the Executive serves as the primary operational support to the People & Culture Manager and assumes responsibility for coordinating day-to-day departmental activities in the Manager's absence, within established authority and approval limits.

The role requires a proactive, organized, and people-focused professional who demonstrates sound judgment, confidentiality, leadership potential, and a strong commitment to the Our Habitas culture and associate experience.

Department Leadership & Operations

Act as the primary point of support to the People & Culture Manager in managing daily departmental operations.

Oversee day-to-day P&C activities and ensure timely completion of departmental priorities.

Serve as the department's operational point of contact during the P&C Manager's absence, escalating matters requiring management approval.

Coordinate and guide P&C Coordinators, interns, and other supporting team members.

Monitor departmental action plans, deadlines, and outstanding tasks.

Support the implementation of People & Culture strategies aligned with resort objectives and Ennismore standards.

Attend operational meetings and represent the department when delegated by the P&C Manager.

Identify opportunities to improve HR processes, service delivery, and operational efficiency.

Recruitment, Onboarding & Manpower Planning

Coordinate recruitment activities, including vacancy postings, candidate screening, interviews, reference checks, and offer preparation.

Maintain accurate recruitment trackers and provide regular updates on vacancies and hiring progress.

Support departmental manpower planning and monitor approved staffing levels.

Coordinate pre-employment requirements, visa documentation, and mobilization arrangements with relevant stakeholders.

Oversee new joiner preparations, including travel, accommodation, uniforms, induction schedules, and onboarding documentation.

Ensure new associates receive a welcoming and structured onboarding experience.

Monitor probationary reviews and follow up with department leaders on timely completion.

Coordinate internal transfers, promotions, and employment status changes, subject to appropriate approvals.

Employee Relations & HR Compliance

Serve as an approachable first point of contact for associates regarding HR inquiries, workplace concerns, and employment-related matters.

Support the P&C Manager in handling grievances, disciplinary cases, investigations, and performance-related concerns.

Prepare coaching letters, warning letters, hearing invitations, and other employee relations documentation as instructed.

Maintain confidentiality and ensure proper documentation of all employee relations cases.

Promote consistent implementation of Ennismore policies, resort procedures, and applicable Qatar Labour Law requirements.

Monitor compliance with employment contracts, working arrangements, probation periods, and HR documentation requirements.

Escalate sensitive, complex, or high-risk employee relations matters to the P&C Manager.

Learning, Development & Performance Management

Coordinate departmental learning and development activities in collaboration with department leaders.

Monitor completion of mandatory compliance trainings and ensure timely follow-up with associates.

Support the implementation of leadership development, cross-training, and career development initiatives.

Coordinate induction programs, orientation sessions, and departmental training activities.

Monitor probation reviews, performance appraisals, and development plans.

Maintain training records, attendance reports, and completion trackers.

Identify training gaps and recommend development opportunities to the P&C Manager.

Encourage a culture of continuous learning, accountability, and professional growth.

Associate Engagement, Welfare & Recognition

Support the planning and execution of associate engagement initiatives, celebrations, recognition programs, and wellness activities.

Coordinate monthly associate gatherings, birthdays, appreciation events, and cultural celebrations.

Actively promote the Our Habitas culture, values, and sense of belonging.

Gather associate feedback and recommend initiatives to improve the overall associate experience.

Support employee engagement surveys and follow up on departmental action plans.

Coordinate with relevant departments to maintain acceptable standards in associate accommodation, transportation, staff dining, and recreational facilities.

Assist in resolving associate welfare concerns promptly and professionally.

HR Administration & Employee Records

Oversee the maintenance of accurate, complete, and confidential associate personnel files.

Ensure employment contracts, offer letters, confirmation forms, and other HR documents are properly prepared, signed, and filed.

Maintain accurate HR records in relevant systems, including Sky Bayan and other approved platforms.

Monitor employee movements, contract renewals, document expiries, and changes in employment status.

Prepare HR reports, correspondence, certificates, and other official documentation.

Maintain trackers for annual leave, probation, recruitment, training, disciplinary cases, and employee movements.

Support HR audits and ensure departmental records remain compliant and audit-ready.

Payroll, Attendance & Benefits Administration

Coordinate with Finance and department leaders to ensure accurate and timely submission of payroll-related information.

Review attendance records, leave applications, salary adjustments, allowances, and employee movements for completeness and accuracy.

Assist with the preparation and verification of payroll inputs before submission to the P&C Manager.

Support the administration of employee benefits, insurance, leave entitlements, and other contractual provisions.

Monitor outstanding salary advances, deductions, and final settlement documentation in coordination with Finance.

Maintain confidentiality of all payroll and compensation information.

Escalate discrepancies or concerns before payroll finalization.

Government Relations & Offboarding

Coordinate with the PRO and relevant departments regarding visa processing, Qatar ID renewals, medical examinations, and other immigration requirements.

Monitor document validity and ensure timely follow-up on pending government-related processes.

Coordinate resignations, clearance procedures, exit interviews, and final settlement documentation.

Ensure proper handover, return of company property, and completion of employee clearance requirements.

Maintain accurate records of employee separations and prepare turnover reports.

Ensure offboarding procedures are handled professionally and in accordance with company policy and applicable legal requirements.

The People & Culture Executive is expected to demonstrate readiness to assume greater departmental responsibility and provide operational continuity in the absence of the People & Culture Manager.

Specific expectations include:

Independently manage routine P&C operations and administrative priorities.

Coordinate departmental workflows and ensure tasks are completed within established timelines.

Provide guidance and operational support to department leaders on routine HR matters.

Monitor outstanding issues and ensure appropriate follow-up and resolution.

Represent the P&C department in operational discussions when authorized.

Exercise sound judgment while recognizing the limits of delegated authority.

Keep the P&C Manager informed of significant developments, operational concerns, and sensitive matters.

Qualifications

Bachelor's degree or diploma in Human Resources, Hospitality Management, Business Administration, or a related discipline.

Experience

Preferably 2–3 years of experience in Human Resources or People & Culture, ideally within hospitality.

Previous experience in HR administration, recruitment, employee relations, or learning and development is an advantage.

Working knowledge of Qatar Labour Law and local HR practices is preferred.

Familiarity with HR information systems, recruitment platforms, and Microsoft Office applications.

Strong written and verbal communication skills in English.

Ability to handle confidential information with professionalism and discretion.

Additional Information

At Gamra by Mantis, we create meaningful experiences inspired by nature, culture, and adventure. As part of the Accor family, we seek Heartists who are passionate about hospitality, committed to excellence, and dedicated to creating memorable guest journeys through genuine care and personalized service.