OTT Cloud Streaming Tech Account Leader

Bitmovin; Doha; On-site; QAR 437,000 - 655,000; Full time

Job summary

Bitmovin is a global Series-C SaaS scale-up delivering award-winning video streaming technology, including Live and VOD Encoding, a Multi-Platform Player, and Analytics. You will join as a Customer Technical Account Manager serving leading OTT customers in the Middle East, driving technical advisory and regional growth.

You will engage engineers to C-levels, advise on OTT workflows, integrations, and ROI, and partner with Product and Support to maximize customer value and expansion opportunities

Qualifications

• Must have experience in technical account management or similar customer-facing technical roles.
• Experience within OTT, cloud streaming, or media delivery platforms (live, VOD, SaaS) in the Media & Entertainment sector.
• Hands-on experience with cloud infrastructure (AWS, GCP, Azure) and streaming technologies.
• Strong understanding of streaming protocols (HLS, DASH, CMAF), DRM, CDN architectures, and video analytics.
• Experience with APIs, integrations, and supporting customer implementation projects.
• Proven ability to collaborate cross-functionally with Product, Support, and Global Partner teams to resolve technical challenges.
• Experience identifying and working with local partners to drive regional growth.
• Strong communication skills, with the ability to translate complex technical concepts into clear business value for executive audiences, and confidence engaging both engineering teams and C-level stakeholders.
• Fluency in English. A degree in Computer Science, Engineering, or a related technical field is a plus but not required — equivalent hands-on experience is equally valued.

Responsibilities

• Serving as the primary technical advisor and internal Bitmovin advocate for assigned Media & Entertainment OTT customers in the Middle East and key regional accounts.
• Engaging stakeholders from engineers to C-level executives — diving deep into APIs and integrations while clearly articulating business impact and ROI.
• Driving product adoption and successful onboarding of cloud streaming services.
• Identifying and executing upsell, cross-sell, and expansion opportunities to grow existing customer revenue.
• Identifying and pursuing new logo opportunities within similar Media & Entertainment accounts.
• Leading or supporting integration projects, ensuring smooth implementation aligned with customer workflows.
• Troubleshooting streaming workflows, encoding pipelines, and delivery performance issues.
• Providing best-practice guidance on OTT architectures including live streaming, VOD, CDN integration, DRM, analytics, and API-based automation.
• Collaborating with Product, Support, and Global Partner teams to resolve issues and unlock additional customer value.
• Working with global and local partners to maximize customer success and regional growth opportunities.
• Monitoring customer health metrics and proactively mitigating risks to retention and revenue growth.
• Advocating customer needs internally, influencing product roadmap and feature prioritization.

Skills

Technical account management

OTT streaming architecture

Cloud infrastructure

Customer success

Revenue expansion

Stakeholder engagement

API integrations

Media workflow optimization

Arabic language skills

Education

Degree in Computer Science / Engineering

Tools

AWS

GCP

Azure

CDN architectures

Video analytics

Job description

Bitmovin is a global Series-C SaaS scale-up delivering award-winning video streaming technology, including Live and VOD Encoding, a Multi-Platform Player, and Analytics. You will join as a Customer Technical Account Manager serving leading OTT customers in the Middle East, driving technical advisory and regional growth.

You will engage engineers to C-levels, advise on OTT workflows, integrations, and ROI, and partner with Product and Support to maximize customer value and expansion opportunities