Help Desk & CAFM Coordinator

Trades App; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

Trades App is seeking a Help Desk & CAFM Coordinator to oversee service requests and work orders across a large scale maintenance and Facility Management project in Doha. You will ensure effective Help Desk operations and accurate CAFM usage, coordinating with customers, engineers, supervisors, and technicians to resolve issues promptly.

The role requires a higher education degree, 2+ years in Help Desk or customer service within FM, supervisory experience, and proficient Microsoft Office

Qualifications

• Higher education degree.
• Minimum 2 years' experience in Help Desk operations or customer service within FM.
• Previous supervisory-level experience.
• Experience using electronic work-management systems.
• CAFM experience strongly preferred.
• Good understanding of technical and non-technical FM services.
• Strong Microsoft Office skills.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.

Responsibilities

• Manage daily FM Help Desk operations.
• Receive, log, categorize, assign, and monitor maintenance requests.
• Maintain accurate work-order information within the CAFM system.
• Coordinate with customers, engineers, supervisors, and technicians.
• Monitor outstanding work orders and support timely completion.
• Train users on CAFM functionality and established workflows.
• Monitor compliance with Help Desk and CAFM procedures.
• Prepare operational and performance reports.
• Analyze service issues and support fast and effective resolution.

Job description

Job Summary

The Help Desk & CAFM Coordinator will coordinate service requests and work orders across a large-scale electromechanical maintenance and Facility Management project, ensuring effective Help Desk operations and accurate use of the CAFM system.

Key Responsibilities

• Manage daily FM Help Desk operations.
• Receive, log, categorize, assign, and monitor maintenance requests.
• Maintain accurate work-order information within the CAFM system.
• Coordinate with customers, engineers, supervisors, and technicians.
• Monitor outstanding work orders and support timely completion.
• Train users on CAFM functionality and established workflows.
• Monitor compliance with Help Desk and CAFM procedures.
• Prepare operational and performance reports.
• Analyze service issues and support fast and effective resolution.

Requirements

• Higher education degree.
• Minimum 2 years' experience in Help Desk operations or Customer Service within FM or a related environment.
• Previous supervisory-level experience.
• Experience using electronic work-management systems.
• CAFM experience strongly preferred.
• Good understanding of technical and non-technical FM services.
• Strong Microsoft Office skills.
• Fluent in Arabic and English, spoken and written.
• GCC experience preferred.