Help Desk & CAFM System Coordinator

Trades App; Doha; On-site; QAR 112,000 - 201,000; Full time

Job summary

Trades App in Doha, Qatar seeks a Help Desk & CAFM System Coordinator to oversee FM help desk activities and CAFM operations, ensuring requests are logged, assigned, monitored, and closed within SLAs. The ideal candidate will have a higher education degree, 2+ years in FM Help Desk or CAFM, CAFM software experience, and fluency in Arabic and English.

Strong MS Office skills are required. You will coordinate with technicians and service providers, maintain CAFM records, and prepare performance

Qualifications

• Higher education degree.
• Minimum 2 years' experience in FM Help Desk, Customer Service, CAFM, or a related environment.
• Previous experience operating electronic work management systems.
• Practical experience using a CAFM system is strongly preferred.
• Good understanding of hard and soft FM services.
• Fluent in Arabic and English – mandatory.
• Strong Microsoft Office skills.
• Excellent communication, coordination, organization, and problem-solving capabilities.
• Previous GCC/FM experience is preferred.

Responsibilities

• Manage daily FM Help Desk and CAFM activities.
• Receive, record, categorize, and assign service requests and work orders.
• Monitor work orders against agreed SLAs and escalate overdue activities.
• Coordinate with technicians, engineers, supervisors, customers, and service providers.
• Maintain accurate CAFM records, reports, and performance information.
• Support and train users on CAFM processes and system functionality.
• Monitor compliance with established help desk procedures.
• Prepare reports on work orders, response times, completion rates, and service performance.

Skills

FM Help Desk

CAFM knowledge

Customer Service

Arabic & English

Education

Bachelor's degree

Tools

CAFM software

MS Office

Job description

Job Summary

The Help Desk & CAFM System Coordinator will coordinate FM help desk activities and CAFM operations, ensuring service requests are accurately logged, assigned, monitored, escalated, and closed within agreed service levels.

Job Summary

The Help Desk & CAFM System Coordinator will coordinate FM help desk activities and CAFM operations, ensuring service requests are accurately logged, assigned, monitored, escalated, and closed within agreed service levels.

Key Responsibilities

• Manage daily FM Help Desk and CAFM activities.
• Receive, record, categorize, and assign service requests and work orders.
• Monitor work orders against agreed SLAs and escalate overdue activities.
• Coordinate with technicians, engineers, supervisors, customers, and service providers.
• Maintain accurate CAFM records, reports, and performance information.
• Support and train users on CAFM processes and system functionality.
• Monitor compliance with established help desk procedures.
• Prepare reports on work orders, response times, completion rates, and service performance.
  
  

Requirements

• Higher education degree.
• Minimum 2 years' experience in FM Help Desk, Customer Service, CAFM, or a related environment.
• Previous experience operating electronic work management systems.
• Practical experience using a CAFM system is strongly preferred.
• Good understanding of hard and soft FM services.
• Fluent in Arabic and English – mandatory.
• Strong Microsoft Office skills.
• Excellent communication, coordination, organization, and problem-solving capabilities.
• Previous GCC/FM experience is preferred.