On-Site Client Experience & Operations Coordinator

Rosa Massage Services; Doha; On-site; QAR 33,000 - 45,000; Full time

Job summary

Rosa Wellness & Spa in Doha is seeking a Supervisor Assistant to provide coordinated administrative and operational support on-site. You will help organize daily therapist schedules, manage bookings, and handle client communications to ensure smooth service delivery.

The role requires strong English communication, organizational skills, and experience in admin or wellness settings. A Diploma is preferred, and the position offers growth within the Operations team.

Qualifications

• Excellent English communication; Arabic is a plus.
• Strong organizational and coordination skills.
• Experience in admin, call center, spa, hotel, or wellness field is preferred.

Responsibilities

• Operational Support: plan and organize daily therapist schedules; communicate details to therapists; monitor attendance and logs; track inventory; assist procurement.
• Client Coordination: manage bookings, rescheduling, and inquiries; address concerns; collect feedback and document.
• Administrative & Reporting Support: data entry, documentation workflows; prepare therapist commission sheets; organize payroll documents; handle filing and contract docs; track receipts and logs.
• Quality & Compliance: ensure hygiene and presentation standards; monitor equipment; follow privacy and professionalism guidelines; support onboarding of new therapists.

Skills

English communication

Organizational skills

Multitasking

Excel/Sheets

Customer service

Admin experience

Scheduling tools

POS systems

Marketing coordination

Education

Diploma

Tools

Scheduling tools

POS systems

Google Sheets

Job description

Rosa Wellness & Spa in Doha is seeking a Supervisor Assistant to provide coordinated administrative and operational support on-site. You will help organize daily therapist schedules, manage bookings, and handle client communications to ensure smooth service delivery.

The role requires strong English communication, organizational skills, and experience in admin or wellness settings. A Diploma is preferred, and the position offers growth within the Operations team.