Mission-Critical Customer Scheduler (DoD/Deployment)

Intrepid Global Solutions; Al Rayyan; On-site; QAR 60,000 - 90,000; Full time

Job summary

Intrepid Global Solutions is seeking a Customer Service Scheduler to support CBOS AUAB, Qatar. The role coordinates, schedules, and manages customer service appointments, work orders, and service requests to ensure efficient operations and high customer satisfaction in a mission-critical environment.

The ideal candidate has a high school diploma (associate preferred) and 1–2 years in scheduling or administrative support.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years of experience in customer service, scheduling, dispatching, or administrative support.
• Ability to obtain and maintain DoD security clearances and deployment eligibility.

Responsibilities

• Schedule, coordinate, and track customer service appointments, work orders, and service requests.
• Serve as the primary point of contact for scheduling inquiries, changes, and updates.
• Maintain accurate scheduling records and documentation in designated systems.
• Communicate daily schedules, changes, and priorities to service personnel and supervisors.
• Monitor workload and adjust schedules for urgent requests or mission requirements.
• Ensure compliance with base policies, security procedures, and contractual requirements.
• Provide professional customer service while resolving scheduling conflicts.
• Generate reports related to service schedules, productivity, and customer service metrics.
• Coordinate with multiple departments to ensure timely service delivery.
• Identify scheduling inefficiencies and propose improvements.

Skills

Scheduling

Customer service

Administrative support

Communication

MS Office

Education

High school diploma or equivalent

Associate degree preferred

Tools

MS Office (Excel/Outlook)

CRM systems

Job description

Intrepid Global Solutions is seeking a Customer Service Scheduler to support CBOS AUAB, Qatar. The role coordinates, schedules, and manages customer service appointments, work orders, and service requests to ensure efficient operations and high customer satisfaction in a mission-critical environment.

The ideal candidate has a high school diploma (associate preferred) and 1–2 years in scheduling or administrative support.