Customer Service Scheduler

Intrepid Global Solutions; Al Rayyan; Presencial; QAR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Intrepid Global Solutions is seeking a Customer Service Scheduler to support CBOS AUAB, Qatar. The role coordinates, schedules, and manages customer service appointments, work orders, and service requests to ensure efficient operations and high customer satisfaction in a mission-critical environment.

The ideal candidate has a high school diploma (associate preferred) and 1–2 years in scheduling or administrative support.

Formación

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years of experience in customer service, scheduling, dispatching, or administrative support.
• Ability to obtain and maintain DoD security clearances and deployment eligibility.

Responsabilidades

• Schedule, coordinate, and track customer service appointments, work orders, and service requests.
• Serve as the primary point of contact for scheduling inquiries, changes, and updates.
• Maintain accurate scheduling records and documentation in designated systems.
• Communicate daily schedules, changes, and priorities to service personnel and supervisors.
• Monitor workload and adjust schedules for urgent requests or mission requirements.
• Ensure compliance with base policies, security procedures, and contractual requirements.
• Provide professional customer service while resolving scheduling conflicts.
• Generate reports related to service schedules, productivity, and customer service metrics.
• Coordinate with multiple departments to ensure timely service delivery.
• Identify scheduling inefficiencies and propose improvements.

Conocimientos

Scheduling

Customer service

Administrative support

Communication

MS Office

Educación

High school diploma or equivalent

Associate degree preferred

Herramientas

MS Office (Excel/Outlook)

CRM systems

Descripción del empleo

Customer Service Scheduler### Customer Service SchedulerApply: CBOS AUAB, Qatar: Posted Today: R - 101922The **Customer Service Scheduler** is responsible for coordinating, scheduling, and managing customer service appointments, work orders, and service requests to ensure efficient operations and high customer satisfaction at Al Udeid Air Base. This role serves as a primary point of contact between customers, service teams, and management, ensuring schedules are accurate, resources are allocated effectively, and service commitments are met in a fast-paced, mission-critical environment.**ESSENTIAL JOB FUNCTIONS:*** Schedule, coordinate, and track customer service appointments, work orders, and service requests.* Serve as the primary point of contact for customers regarding scheduling inquiries, changes, and updates.* Maintain accurate scheduling records and documentation in designated systems and databases.* Communicate daily schedules, changes, and priorities to service personnel and supervisors.* Monitor workload and adjust schedules to accommodate urgent requests, operational changes, or mission requirements.* Ensure compliance with base policies, security procedures, and contractual requirements.* Provide professional customer service while resolving scheduling conflicts and addressing customer concerns.* Generate reports related to service schedules, productivity, and customer service metrics as required.* Coordinate with multiple departments to ensure timely and efficient service delivery.* Support continuous improvement efforts by identifying scheduling inefficiencies and recommending solutions.**EDUCATION & EXPERIENCE:*** High school diploma or equivalent required; associate degree preferred.* Minimum of 1–2 years of experience in customer service, scheduling, dispatching, or administrative support.**ADDITIONAL REQUIREMENTS:*** Must possess a valid U.S. Driver’s License* Possess a valid U.S. Passport (preferred)* Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD EIGHTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY* Able to obtain and maintain a valid Residency Visa for Qatar* Must be able to work in extreme environmental conditions including dust and high temperatures.* Must be able to endure long hours, exposure to weather and hazardous conditions.**TRAVEL:**100%, in deployed location.**SECURITY CLEARANCE:**Must have and maintain a DoD Secret Clearance