Manager Loyalty Insights

Qatar Airways Group; Doha; On-site; QAR 350,000 - 520,000; Full time

Job summary

Qatar Airways Group is seeking a Manager Loyalty Insights to lead the Loyalty Insights strategy, develop member intelligence, analytics and data products that drive growth for the Privilege Club. You will translate complex data into commercially focused recommendations that improve engagement, retention, revenue and customer lifetime value.

You will collaborate with Loyalty, Digital products, Marketing, IT and Commercial teams to define insight priorities, build reporting frameworks, identify

Qualifications

• Bachelor’s Degree or equivalent with 8+ years of related experience.
• Experience in loyalty, insights, analytics and marketing performance.
• Strong knowledge of analytics platforms and data-driven decision making.
• Ability to translate data into actionable business recommendations.
• Experience with SQL, Python, R, BI and cloud analytics.

Responsibilities

• Develop Loyalty Insights strategy and segmentation.
• Lead analytics roadmaps for loyalty performance and revenue.
• Turn insights into concrete business actions with stakeholders.
• Establish KPI governance and self-service reporting.
• Lead and develop Loyalty Insights teams.
• Present findings to senior stakeholders.

Skills

Loyalty analytics

Stakeholder management

Leadership

SQL & Python

Data storytelling

English proficiency

Education

Bachelor’s degree or equivalent

High school / diploma alternative

Tools

SQL

Python

R

BI tools

Cloud analytics

Job description

About the Role

As Manager Loyalty Insights, you will lead the Loyalty Insights strategy and drive the development of member intelligence, analytics, reporting frameworks and data products that support the growth and performance of Qatar Airways Privilege Club. You will translate complex data into clear, commercially focused recommendations that improve member engagement, satisfaction, retention, revenue and customer lifetime value.

General Information

Ref # 234864

Location: Qatar-Doha

Job family: Corporate & Commercial

Closing Date: 2026-11-04

Description

As Manager Loyalty Insights, you will lead the Loyalty Insights strategy and drive the development of member intelligence, analytics, reporting frameworks and data products that support the growth and performance of Qatar Airways Privilege Club. You will translate complex data into clear, commercially focused recommendations that improve member engagement, satisfaction, retention, revenue and customer lifetime value.

Within B2C organization, you will work closely with Loyalty, Digital products and Marketing, IT, Commercial, Marketing and other business stakeholders to define insight priorities, develop reporting and measurement frameworks, identify key member segments, and enable data-driven decisions across the programme. This role will also lead and develop the Loyalty Insights teams, ensuring the function delivers high-quality insight, governance and performance reporting for both commercial and non-commercial departments.

Specific Responsibilities

• Develop and deliver the Loyalty Insights strategy, including member segmentation, customer lifetime value analysis, behavioral insights, journey mapping and interaction strategies.
• Lead the development of analytics, reporting and data product roadmaps that support loyalty performance, engagement and revenue growth.
• Partner with Loyalty and Commercial stakeholders to convert analytical findings into concrete business actions, ensuring insights drive measurable improvements in member engagement, retention, revenue, customer lifetime value and programme performance.
• Establish KPI governance, performance measurement standards, dashboards and self-service reporting capabilities for the loyalty programme.
• Collaborate with IT, Digital, data providers and business teams to define data requirements, improve data architecture and support scalable analytics solutions.
• Lead personalisation analytics, experimentation frameworks and campaign performance measurement to support targeted member engagement.
• Present complex analytical findings in a clear and compelling way to senior stakeholders and non-technical audiences.
• Lead, coach and develop the Loyalty Insights and Analytics teams, setting clear priorities and building strong technical and commercial capability.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

About You

• Bachelor’s Degree or equivalent with a minimum of 8 years of job-related experience; or High School Qualification / Vocational Qualification / Diploma or equivalent with a minimum of 9 years of job-related experience.
• Experience in loyalty, customer insights, analytics, commercial performance, marketing, e-commerce, sales or customer engagement within industries such as travel and hospitality, retail, banking, insurance, healthcare or FMCG.
• Strong understanding of loyalty business processes, member engagement, customer lifecycle management and performance measurement.
• Strong capability in customer insights, loyalty analytics, performance measurement and translating data into commercially actionable recommendations. Experience applying statistical and analytical techniques to solve business problems and drive measurable outcomes.
• Experience working with analytics, reporting and data science platforms such as SQL, Python, R, BI and cloud-based analytics solutions. Ability to partner effectively with technical teams to deliver scalable insight and data products.
• Ability to analyse complex structured and unstructured data sets and convert insights into practical business recommendations.
• Experience developing dashboards, automated reporting, self-service BI capabilities and data products.
• Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non-technical and executive audiences.
• Strong commercial awareness, problem-solving capability and ability to influence decisions through data-led insights.
• Proven leadership skills, including the ability to set direction, manage priorities, delegate effectively, coach team members and build a high-performing team.
• Excellent command of English language.
• Knowledge of airline economics, sales and distribution systems would be an advantage.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no bounds, and be part of a truly global community.