Luxury Restaurant Manager — Guest Experience Leader

Rosewood Hotels and Resorts; Doha; On-site; QAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Accommodation provided

Birthday day off

Development plans

Job summary

Rosewood Doha seeks a senior hospitality professional to lead guest satisfaction, finance/administration, and operations for the outlet. You will uphold Rosewood brand standards, coach staff, manage budgets, ensure inventory control, and resolve guest and associate concerns with professionalism.

As a restaurant/operations leader, you will build guest recognition, mentor teams, and collaborate with departments to ensure smooth service and privacy for VIP guests.

Responsibilities

• Ensures delivery of Rosewood brand standards and service quality across guest interactions.
• Coaches associates in guest service skills and observes guest interactions.
• Resolves guest and associate complaints quickly and professionally.
• Maintains positive guest and associate relationships throughout the property.
• Implements and enforces beverage policies and procedures.
• Monitors F&B costs and actions to stay within budget.
• Prepares and manages annual budgets, forecasts, and marketing plans.
• Ensures correct pricing guidance and inventory control across outlets.
• Communicates performance and needs to leadership on an ongoing basis.
• Ensures departments operate with appropriate manpower and productivity levels.
• Oversees operations to ensure guest inquiries are handled promptly and accurately.
• Mentors staff, supports training, and ensures SOP adherence.
• Maintains knowledge of hotel services, local attractions, and guest needs.
• Protects VIP confidentiality and records guest preferences in the system.

Job description

Rosewood Doha seeks a senior hospitality professional to lead guest satisfaction, finance/administration, and operations for the outlet. You will uphold Rosewood brand standards, coach staff, manage budgets, ensure inventory control, and resolve guest and associate concerns with professionalism.

As a restaurant/operations leader, you will build guest recognition, mentor teams, and collaborate with departments to ensure smooth service and privacy for VIP guests.