Luxury Residences Assistant Manager

Rosewood Doha; Doha; On-site; QAR 150,000 - 250,000; Full time

Benefits offered by this job

Competitive salary and benefits

High-quality associate accommodation

Birthday day off

Personalized development plans

Job summary

Rosewood Doha is seeking a professional to develop and maintain strong guest relationships, support the Residences Butler Team with guest preferences, and coordinate weekly and monthly events for residents.

You will lead training for Bell and Butler Teams, manage staffing schedules, and ensure safety and SOP standards are followed to deliver a consistently personalized luxury experience.

Qualifications

• Experience in high-end hospitality or residences operations.
• Proven ability to train and lead teams, supervise performance.
• Excellent communication across departments.

Responsibilities

• Develop and maintain strong guest relationships.
• Assist the Residences Butler Team by providing them with additional info on guest preferences and habits.
• Handle and resolve guests complaints, including follow up in a timely manner and proper communication in the daily log.
• Provide service that consistently exceeds our internal and external guest expectations always leading by example.
• Strong and effective communication with all other departments. Attend Department Communication Meetings representing Residences.
• Facilitate the training and development of the Bell Team and Butler Team.
• Provide guidance and motivation to the Bell Team and Butler Team.
• Conduct associate's performance evaluations on a timely basis, including corrective action and coaching.
• Responsible for scheduling according to the staffing guide and reconciling payroll.
• Adheres to and promotes the company's health and safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures.
• Assist the Residence Manager in their absence, taking on their responsibilities as needed.
• Occasionally act as a coordinator for the Residences Butlers team.
• Plan, coordinate, and execute weekly and monthly events, activities, and gatherings for residents, ensuring satisfaction and cost control.
• Create and maintain a calendar of events and activities, sharing it with residents and the Residences team.
• Create and amend Standard Operating Procedures (SOPs) as required.
• Train the Bell Team and Butler Team on processes, SOPs, and standards.
• Monitor the satisfaction of residents throughout their stay at the Residences.
• Coordinate with the Residences Butlers to ensure that all amenities are in place for residents arrivals, departures, and special occasions.

Skills

Communication

Guest relations

Team training

Event planning

Staff scheduling

Job description

Rosewood Doha is seeking a professional to develop and maintain strong guest relationships, support the Residences Butler Team with guest preferences, and coordinate weekly and monthly events for residents.

You will lead training for Bell and Butler Teams, manage staffing schedules, and ensure safety and SOP standards are followed to deliver a consistently personalized luxury experience.