Luxury Executive Office & Quality Manager

Employment; Doha; On-site; QAR 220,000 - 360,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across properties

Job summary

We invite you to join Raffles & Fairmont Doha as our Executive Office & Quality Manager, providing high-level support to the Managing Director and leading quality management and sustainability initiatives across the hotels.

You will coordinate governance, strategic projects, and cross-functional actions, ensuring confidentiality, professionalism, and operational discipline in a luxury, globally known destination.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Quality Management, Sustainability, or a related field.
• Minimum 5–7 years of relevant experience in luxury hospitality, hotel operations, executive office, quality management, or a similar leadership role.
• Previous experience supporting a General Manager, Managing Director, Hotel Manager, or senior executive in a high-profile hospitality environment.
• Strong understanding of luxury hospitality standards, quality assurance frameworks, guest experience, and operational excellence.

Responsibilities

• Provide high-level executive and administrative support to the Managing Director, ensuring effective management of priorities, schedules, correspondence, meetings, and follow-up actions.
• Act as a trusted liaison between the Managing Director, Executive Committee, department heads, corporate stakeholders, owners, and external partners.
• Coordinate and follow up on key strategic initiatives, executive decisions, projects, and action plans to ensure timely execution and accountability across the business.
• Prepare and coordinate executive presentations, reports, briefing documents, meeting agendas, minutes, and management communications.
• Maintain a high level of confidentiality and discretion when handling sensitive business, operational, financial, and personnel information.
• Lead the development, implementation, and continuous improvement of the hotel’s Quality Management System in alignment with brand standards, company objectives, and relevant industry requirements.
• Drive a culture of service excellence and continuous improvement through regular quality reviews, audits, inspections, and performance analysis.
• Monitor guest feedback, quality indicators, audit results, and operational performance.

Skills

Executive support

Quality management

Project management

Leadership

Stakeholder management

Confidentiality

Education

Bachelor's degree in Hospitality Management

Tools

MS Office

Job description

We invite you to join Raffles & Fairmont Doha as our Executive Office & Quality Manager, providing high-level support to the Managing Director and leading quality management and sustainability initiatives across the hotels.

You will coordinate governance, strategic projects, and cross-functional actions, ensuring confidentiality, professionalism, and operational discipline in a luxury, globally known destination.