Learning & Quality Assistant Manager

IHG Hotels & Resorts; Doha; On-site; QAR 180,000 - 320,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Learning & Quality Assistant Manager for voco Doha Central, a pre-opening hotel in Doha. You will lead learning initiatives, ensure quality standards, and drive guest experiences from day one.

The role focuses on onboarding, mandatory training, and continuous improvement, with exposure to brand audits and service excellence programs within a luxury hospitality setting.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3+ years in Learning & Development, Training, Quality, or HR within hospitality.
• Strong communication, facilitation, and presentation skills.
• Knowledge of hotel operations, guest experience standards, and quality management practices.
• Experience with learning management systems and training administration is an advantage.

Responsibilities

• Lead the hotel's learning and development strategy execution.
• Coordinate onboarding, departmental training, and mandatory compliance programs.
• Support colleagues and leaders in development opportunities and career growth plans.
• Monitor training completion and maintain accurate learning records.
• Conduct quality audits and support brand standards compliance.
• Track guest feedback, quality metrics, and improvement initiatives.
• Assist departments in implementing service excellence and continuous improvement plans.
• Support brand audits, quality assessments, and guest satisfaction reviews.
• Promote engagement, learning, and continuous improvement across the hotel.

Skills

L&D leadership

Onboarding

Training delivery

Quality audits

Guest experience

LMS familiarity

Stakeholder collaboration

Education

Bachelor's Degree in Hospitality Management

Tools

LMS software

Job description

To help bring our vision to life, we are seeking a skilled Learning & Quality Assistant Manager who is passionate about developing people, fostering a culture of continuous improvement, and driving service excellence. You will support the hotel in delivering impactful learning initiatives, maintaining brand and quality standards, and ensuring exceptional guest experiences from day one.

Welcome to voco Doha Central, a pre-opening hotel where contemporary style, genuine hospitality, and thoughtful comfort come together in the heart of the city. Ideally located in vibrant central Doha, the hotel offers effortless access to the city's business districts, cultural landmarks, and shopping destinations, including Souq Waqif, the Museum of Islamic Art, the Corniche, and the Doha Metro. Hamad International Airport is just a short drive away, making every journey seamless.

Our 147 thoughtfully designed rooms and suites blend modern comfort with the distinctive charm of voco. Whether travelling for business or leisure, guests can enjoy contemporary interiors, premium amenities, and welcoming spaces designed to help them relax, recharge, and feel at home throughout their stay.

After a productive day or a city adventure, unwind in the indoor swimming pool, rejuvenate in the fully equipped fitness centre, or indulge in a relaxing spa experience featuring treatment rooms, Moroccan baths, a steam room, and a sauna. Every moment is thoughtfully designed to enhance your wellbeing.

Dining at voco Doha Central celebrates flavour and connection. Start your day with an international breakfast buffet at Choices, enjoy a handcrafted coffee or light refreshments in the stylish Lobby Lounge, or savour the convenience of in-room dining from the comfort of your room. Every experience is delivered with the warm and welcoming service that defines the voco brand.

From productive meetings to elegant celebrations, voco Doha Central offers versatile event spaces, modern facilities, and a dedicated events team to ensure every occasion is seamless and memorable. Whether visiting for business, leisure, or a special celebration, voco Doha Central delivers a stay that is welcoming, comfortable, and unmistakably voco.

A little taste of your day-to-day

• Leading in the execution of the hotel's learning and development strategy.
• Coordinating onboarding, departmental training, and mandatory compliance programs.
• Supporting colleagues and leaders in identifying development opportunities and career growth plans.
• Monitoring training completion and maintaining accurate learning records.
• Conducting quality audits and supporting brand standards compliance.
• Tracking guest feedback, quality metrics, and improvement initiatives.
• Assisting departments in implementing service excellence programs and continuous improvement plans.
• Supporting the preparation for brand audits, quality assessments, and guest satisfaction reviews.
• Promoting a culture of engagement, learning, and continuous improvement across the hotel.
• Bachelor's Degree in Hospitality Management, Human Resources, Business Administration, or a related field.
• Minimum 3 years of relevant experience in Learning & Development, Training, Quality, or Human Resources, preferably within the hospitality industry.
• Strong communication, facilitation, and presentation skills.
• Knowledge of hotel operations, guest experience standards, and quality management practices.
• Experience with learning management systems and training administration is an advantage.
• Excellent organizational skills and attention to detail.
• Ability to influence and collaborate effectively with colleagues at all levels.

What We Need From You

• Bachelor's Degree in Hospitality Management, Human Resources, Business Administration, or a related field.
• Minimum 3 years of relevant experience in Learning & Development, Training, Quality, or Human Resources, preferably within the hospitality industry.
• Strong communication, facilitation, and presentation skills.
• Knowledge of hotel operations, guest experience standards, and quality management practices.
• Experience with learning management systems and training administration is an advantage.
• Excellent organizational skills and attention to detail.
• Ability to influence and collaborate effectively with colleagues at all levels.