Last-Mile Delivery Dispatch Lead

Arkan Marketing Services; Doha; On-site; QAR 150,000 - 210,000; Full time

Job summary

Arkan Marketing Services in Qatar is seeking a hands-on Delivery Operations Lead to own daily last-mile delivery operations. You will coordinate dispatch, plan routes, track driver activity and resolve delivery issues, working closely with stores, customer service, drivers and external providers.

You will implement SOPs, improve driver productivity and maintain visibility over every order, with responsibilities spanning dispatch records, proofs of delivery and cash handovers.

Qualifications

• Three+ years in last-mile delivery or courier operations.
• Proven ability to coordinate drivers, dispatch and route planning.
• Strong knowledge of Qatar roads and delivery zones.
• Experience coordinating external delivery providers and peak-period capacity.
• Proficiency with Excel or Google Sheets and delivery-tracking tools.

Responsibilities

• Execute daily dispatch and assign orders to drivers.
• Plan efficient routes based on location and deadlines.
• Monitor driver activity and adjust assignments as orders arrive.
• Ensure delivery from pickup to confirmation or return.
• Identify delays and implement practical improvements.
• Plan driver coverage with providers during peaks.
• Review performance and coordinate corrective actions.
• Maintain dispatch records and proof of delivery.
• Provide daily summaries and weekly analyses.

Skills

Route planning

Driver coordination

Delivery tracking

Excel/Google Sheets

Digital maps

Cash handling controls

Problem solving

Communication

Tools

Excel/Google Sheets

Digital maps

Delivery tracking tools

Job description

Arkan Marketing Services in Qatar is seeking a hands-on Delivery Operations Lead to own daily last-mile delivery operations. You will coordinate dispatch, plan routes, track driver activity and resolve delivery issues, working closely with stores, customer service, drivers and external providers.

You will implement SOPs, improve driver productivity and maintain visibility over every order, with responsibilities spanning dispatch records, proofs of delivery and cash handovers.