Senior Field IT Support Technician (Onsite/Remote)

Black & Grey HR; Qatar; Hybrid; QAR 89,000 - 134,000; Full time

Job summary

Black & Grey HR is partnering with a leading enterprise technology organization to hire an experienced Field Support Technician. The role focuses on end-user computing, hardware/software troubleshooting, and executive-level IT support.

You will handle on-site and remote support for desktops, laptops, mobile devices, and collaboration tools, manage incidents within SLA, and work with identity and security tools. A valid driver’s license is mandatory.

Qualifications

• Minimum 5 years of work experience in the IT industry.
• 3 years of experience in IT Service Management or End User Computing / Equipment Domain.
• Strong knowledge of Windows OS environments.
• Familiarity with Microsoft 365, Outlook, Teams, and basic network troubleshooting.
• Experience with ticketing tools and Managed Print Services.
• Understanding of security tools such as antivirus, endpoint protection, and MFA.

Responsibilities

• Provide first- and second-level IT support for desktops, laptops, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Install and maintain Windows/macOS operating systems and enterprise software.
• Support video conferencing tools and office IT equipment.
• Document issues and resolutions in the ticketing system.
• Coordinate with vendors for repairs and warranty claims.
• Provide remote support for offsite or hybrid employees.
• Escalate unresolved issues to higher-level teams when needed.

Skills

Windows OS

Microsoft 365

End User Computing

Troubleshooting

IT Support

Ticketing systems

Security tools

Education

Bachelor’s degree in IT

Microsoft Modern Desktop Administrator

ITIL certification

Tools

Active Directory

Azure Entra ID

MFA tooling

Job description

Black & Grey HR is partnering with a leading enterprise technology organization to hire an experienced Field Support Technician. The role focuses on end-user computing, hardware/software troubleshooting, and executive-level IT support.

You will handle on-site and remote support for desktops, laptops, mobile devices, and collaboration tools, manage incidents within SLA, and work with identity and security tools. A valid driver’s license is mandatory.