IT Service Desk Engineer (3-5 yrs)

Madre Integrated Engineering

Doha

On-site

QAR 96,000 - 132,000

Full time

4 days ago

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Job summary

Madre Integrated Engineering is seeking an IT Helpdesk Personnel / Service Desk Engineer to join our team in Doha. The role covers incident logging, resolution within SLAs, and hands-on support for desktops, laptops, printers, and peripherals.

You will assist with Microsoft 365, MFA, VPN, and remote access, and troubleshoot basic network issues with a focus on user experience. Qualified candidates have a Diploma or Bachelors in Computer Science/IT, 3–5 years of helpdesk experience, and hands-on

Qualifications

Diploma or Bachelor's degree in Computer Science, IT or related field.
3–5 years of experience in IT helpdesk or desktop support.
Hands-on knowledge of Windows, Microsoft 365, Active Directory and Entra ID.
Experience with ITSM ticketing tools and basic networking.
Strong English communication; ITIL, CompTIA A+, Microsoft Endpoint or networking certifications preferred.

Responsibilities

Log, prioritize and resolve IT incidents and requests within SLAs.
Install, configure and troubleshoot desktops, laptops, printers and peripherals.
Support Microsoft 365, user accounts, MFA, VPN and remote access.
Troubleshoot basic LAN, Wi-Fi, DNS and DHCP issues; escalate unresolved faults.
Maintain IT asset records, support onboarding/offboarding and update technical documentation.