IT Helpdesk Personnel / Service Desk Engineer

Madre Integrated Engineering; Doha; On-site; QAR 96,000 - 132,000; Full time

Job summary

Madre Integrated Engineering is seeking an IT Helpdesk Personnel / Service Desk Engineer to join our team in Doha. The role covers incident logging, resolution within SLAs, and hands-on support for desktops, laptops, printers, and peripherals.

You will assist with Microsoft 365, MFA, VPN, and remote access, and troubleshoot basic network issues with a focus on user experience. Qualified candidates have a Diploma or Bachelors in Computer Science/IT, 3–5 years of helpdesk experience, and hands-on

Qualifications

• Diploma or Bachelor's degree in Computer Science, IT or related field.
• 3–5 years of experience in IT helpdesk or desktop support.
• Hands-on knowledge of Windows, Microsoft 365, Active Directory and Entra ID.
• Experience with ITSM ticketing tools and basic networking.
• Strong English communication; ITIL, CompTIA A+, Microsoft Endpoint or networking certifications preferred.

Responsibilities

• Log, prioritize and resolve IT incidents and requests within SLAs.
• Install, configure and troubleshoot desktops, laptops, printers and peripherals.
• Support Microsoft 365, user accounts, MFA, VPN and remote access.
• Troubleshoot basic LAN, Wi-Fi, DNS and DHCP issues; escalate unresolved faults.
• Maintain IT asset records, support onboarding/offboarding and update technical documentation.

Skills

Windows OS

Microsoft 365

Active Directory

Entra ID

ITSM tools

Networking basics

English communication

Certifications (ITIL/CompTIA/Microsoft

Education

Diploma or Bachelor's degree in Computer Science/IT

Tools

ITSM ticketing tools

Job description

Madre Integrated Engineering | Full time

IT Helpdesk Personnel / Service Desk Engineer

• Log, prioritize and resolve IT incidents and requests within agreed SLAs.
• Install, configure and troubleshoot desktops, laptops, printers and peripherals.
• Support Microsoft 365, user accounts, MFA, VPN and remote access.
• Troubleshoot basic LAN, Wi‑Fi, DNS and DHCP issues; escal… unresolved faults.
• Maintain IT asset records, support onboarding/offboarding and update technical documentation.

Requirements

• Diploma or Bachelor’s degree in Computer Science, IT or a related field.
• 3–5 years of experience in IT helpdesk or desktop support.
• Hands‑on knowledge of Windows, Microsoft 365, Active Directory and Entra ID.
• Experience with ITSM ticketing tools and basic networking.
• Strong English communication skills; ITIL, CompTIA A+, Microsoft Endpoint or networking certifications preferred.