IT Help Desk Specialist – Long-Term Project

Employment; Doha; On-site; QAR 67,000 - 100,000; Full time

Benefits offered by this job

Long Term Project

Job summary

Madre Integrated Engineering is seeking an IT Help Desk professional in Doha to provide first-line support for incidents and service requests. You will log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines, supporting users with Windows, Microsoft 365, and basic network issues.

You will maintain clear ticket updates, document knowledge-base records, and communicate resolution status to users.

Qualifications

• 2–5 years of Service Desk / IT Help Desk experience.
• Good knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
• Experience with IT ticketing systems and incident management.
• Basic understanding of ITIL and SLA processes.
• Strong troubleshooting, problem-solving, and customer-service skills.
• Good verbal and written communication skills in English; Arabic is an advantage.

Responsibilities

• Provide first-line IT support for incidents and service requests.
• Log, prioritize, troubleshoot, resolve, and elevate tickets within SLA timelines.
• Support users with hardware, software, Microsoft 365, and basic network issues.
• Maintain clear ticket updates and communicate resolution status to users.
• Escalate complex issues to higher-level support teams when required.
• Maintain accurate documentation and knowledge-base records.

Skills

Windows OS

Microsoft 365

Active Directory

Networking basics

IT ticketing

ITIL basics

Troubleshooting

Customer service

English fluency

Arabic helpful

Job description

Madre Integrated Engineering is seeking an IT Help Desk professional in Doha to provide first-line support for incidents and service requests. You will log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines, supporting users with Windows, Microsoft 365, and basic network issues.

You will maintain clear ticket updates, document knowledge-base records, and communicate resolution status to users.