IT Operations Systems Admin — Escalation Expert

Arab Solutions; Doha; On-site; QAR 180,000 - 360,000; Full time

Job summary

Arab Solutions in Doha seeks a Systems Administration Consultant IT Operations (Systems Team) to administer and support services while serving as a Tier 2 escalation point for Identity, Messaging, Collaboration, Remote access, device-management and endpoint security within Virtualization, hardware upgrades, system migrations, and upgrades.

You will diagnose incidents from Tier 1, perform root cause analysis, implement durable fixes, and coach frontline staff to resolve future calls on first

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering or related discipline.
• 5+ years of enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.

Responsibilities

• Deploy/Troubleshoot Active Directory GPOs.
• Add/remove DNS records, DHCP reservations, and certificates.
• Troubleshoot sync issues in Entra ID or FIM.
• Troubleshoot failed deployments from Configuration Manager.
• Maintain DLP policies and policy-related incidents.
• Track mail-flow anomalies using MessageTrace.
• Troubleshoot Teams/Webex meeting join or media-quality issues.

Skills

Active Directory

Hybrid Entra ID

DNS/DHCP

Intune/SCCM

Exchange Online

Teams/Webex

Citrix Virtual Apps & Desktops

PowerShell

Virtualization

RDP troubleshooting

Education

Bachelor's degree in CS/IT/Engineering

Tools

Citrix Studio

Citrix Director

Citrix Workspace

Microsoft Intune

ConfigMgr/SCCM

Job description

Arab Solutions in Doha seeks a Systems Administration Consultant IT Operations (Systems Team) to administer and support services while serving as a Tier 2 escalation point for Identity, Messaging, Collaboration, Remote access, device-management and endpoint security within Virtualization, hardware upgrades, system migrations, and upgrades.

You will diagnose incidents from Tier 1, perform root cause analysis, implement durable fixes, and coach frontline staff to resolve future calls on first