Technical Support Specialist: Systems & Incident Resolution

ECCO Gulf Majorel Qatar; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

ECCO Gulf Majorel Qatar is seeking an experienced IT Support Specialist to perform routine maintenance, respond to incidents, and drive problem management for Vision-Box deployments and related systems in Qatar. The role requires strong OS/network/SQL basics, ITIL awareness, and excellent on-site customer service delivery.

You will document issues, publish knowledge base articles, and contribute to continuous service improvements.

Qualifications

• Experience in software and OS installations and configurations.
• Knowledge of networking fundamentals (TCP/IP, HTTP, routing and switching).
• Database administration fundamentals (setup, data queries, backup/restore).
• Hardware diagnostic and repair with basic electrical/electronic knowledge.
• 3rd level support experience.
• Strong troubleshooting abilities.
• Basic ITIL v3/2011 understanding.

Responsibilities

• Routine system maintenance and applying software fixes/updates.
• Respond to incidents and perform break/fix to restore operation quickly.
• Contribute to Problem Management with on-site observations.
• Suggest process and tool improvements.
• Seek continuous service improvement opportunities.
• Maintain customer focus and build trust-based relationships.
• Troubleshoot MSSQL and related applications; perform DR where necessary.
• Identify root causes and resolve faults remotely or on client sites.
• Liaise with customer and Service Delivery Manager; communicate proactively.
• Provide on-site early life support and user training.
• Analyze system performance and relate to business benefits.
• Document resolutions in Ticketing System and publish KB articles.
• Install, configure and set up Vision-Box equipment as per manuals.

Skills

Software/OS installations

Networking fundamentals

Database administration basics

3rd level support

Troubleshooting skills

ITIL v3/2011 knowledge

Scripting/Programming knowledge

PKI & security basics

Biometric concepts

ITSM tool usage

Education

Degree in Computer Science, Electronics or related competency

Tools

ITSM tool

Job description

ECCO Gulf Majorel Qatar is seeking an experienced IT Support Specialist to perform routine maintenance, respond to incidents, and drive problem management for Vision-Box deployments and related systems in Qatar. The role requires strong OS/network/SQL basics, ITIL awareness, and excellent on-site customer service delivery.

You will document issues, publish knowledge base articles, and contribute to continuous service improvements.