Systems Administration Consultant IT Operations (Systems Team) Job ID: 411324

Arab Solutions; Doha; On-site; QAR 180,000 - 360,000; Full time

Job summary

Arab Solutions in Doha seeks a Systems Administration Consultant IT Operations (Systems Team) to administer and support services while serving as a Tier 2 escalation point for Identity, Messaging, Collaboration, Remote access, device-management and endpoint security within Virtualization, hardware upgrades, system migrations, and upgrades.

You will diagnose incidents from Tier 1, perform root cause analysis, implement durable fixes, and coach frontline staff to resolve future calls on first

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering or related discipline.
• 5+ years of enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.

Responsibilities

• Deploy/Troubleshoot Active Directory GPOs.
• Add/remove DNS records, DHCP reservations, and certificates.
• Troubleshoot sync issues in Entra ID or FIM.
• Troubleshoot failed deployments from Configuration Manager.
• Maintain DLP policies and policy-related incidents.
• Track mail-flow anomalies using MessageTrace.
• Troubleshoot Teams/Webex meeting join or media-quality issues.

Skills

Active Directory

Hybrid Entra ID

DNS/DHCP

Intune/SCCM

Exchange Online

Teams/Webex

Citrix Virtual Apps & Desktops

PowerShell

Virtualization

RDP troubleshooting

Education

Bachelor's degree in CS/IT/Engineering

Tools

Citrix Studio

Citrix Director

Citrix Workspace

Microsoft Intune

ConfigMgr/SCCM

Job description

Job Title: Systems Administration Consultant IT Operations (Systems Team)

Role Overview

As the Systems Analyst working in the IT Operations Section, the incumbent will play a key role in administering and supporting services managed by the System Operations Team to maintain efficient and reliable operations. The incumbent shall contribute as Tier 2 escalation point for Identity, Messaging, Collaboration, Remote access, Device-management, and End-point security services related to Virtualization, hardware replacements, System Upgrades, System migrations; work to diagnose complex incidents passed from Tier 1, perform RCA, implement durable fixes, and coach frontline staff so the next call is resolved at first contact.

Key Responsibilities

• Deploy/Troubleshoot Active Directory GPOs
• Add/remove DNS records, DHCP reservations, and certificates based on requests from other ITstaff
• Troubleshoot sync issues in Entra ID or FIM
• Troubleshoot failed deployments fromConfiguration Manager
• Deploy DAT/engine updates via ePO; triage policyor DAT-related performance incidents
• Maintain DLP policies and whitelist new requirements
• Track down mail-flow anomalies using MessageTrace
• Troubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics.
• Validate duplicate OneDrive data in PreservationHold Library
• Isolate session-launch failures by reviewing CitrixDirector and Studio logs
• Respond to incidents related to RDP failures
• Track and Coordinate patch management of allWindows Systems
• Act as incident/requests/tasks queue manager
• Identify potential process improvements
• Maintain documentation related to architectureand configuration

Qualifications

• Bachelor's degree in any Computer Science, Information Technology, Engineering, or InformationSystems discipline
• Experience: 5+ years in enterprise Windows systems administration with at least 2 years handlingTier 2/3 escalations.

Experience

Technical Skills:

• Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP coreservices.
• Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)
• Solid understanding of the architecture and dependencies of Exchange Online,Teams/Webex, and OneDrive.
• Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS.
• Working knowledge of Trellix ENS/DLP/Application Whitelisting
• Scripting: PowerShell proficiency (functions, modules, REST/Graph calls).
• Virtualization technologies
• Certifications (Recommended): Microsoft Identity & Access Administrator (SC-300),MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.

Business Skills

• Excellent written and spoken English.
• Strong analytical problem-solving skills
• Specialized technical expertise and broader IT knowledge
• Compliance with risk, security, and continuity management principles