Systems Administration Consultant IT Operations (Systems Team)

Arab Solutions; Doha; On-site; QAR 112,000 - 201,000; Full time

Job summary

Arab Solutions is seeking an experienced Systems Administration Consultant for the IT Operations team in Doha. You will administer and support Windows systems, handle Tier 2/3 escalations, and ensure secure, reliable services across identity, messaging, remote access, and device management.

Responsibilities include managing AD, Entra ID, DNS/DHCP, SCCM, Citrix VAD, and RDS environments, while driving patch management, incident response, and documentation to improve operations and reduce outages.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or Information Systems.
• 5+ years of enterprise Windows systems administration.
• At least 2 years handling Tier 2/3 escalations.
• Experience with hybrid Entra ID and DNS/DHCP core services.
• Hands-on with Exchange Online, Teams/Webex, and OneDrive.
• Citrix Virtual Apps & Desktops operations and Windows RDS.
• Scripting in PowerShell.
• Familiarity with IT security and DLP policies.

Responsibilities

• Deploy and troubleshoot Active Directory GPOs.
• Manage DNS records, DHCP reservations, and certificates.
• Troubleshoot Entra ID sync and SCCM deployments.
• Coordinate patch management for Windows systems.
• Respond to incidents and queue management.
• Maintain architecture and configuration documentation.
• Troubleshoot Teams/Webex meeting quality and RDP issues.

Skills

Active Directory

Hybrid Entra ID

DNS/DHCP

PowerShell scripting

Exchange Online

Citrix Studio/Director/Workspace

Education

Bachelor's degree in Computer Science / Information Technology / Engineering / Information Systems

Tools

Intune

SCCM

Citrix Studio

Citrix Director

Citrix Workspace

Trellix ENS/DLP

Job description

Systems Administration Consultant IT Operations (Systems Team)

Role Overview

As the Systems Analyst working in the IT Operations Section, the incumbent will play a key role in administering and supporting services managed by the System Operations Team to maintain efficient and reliable operations. The incumbent shall contribute as Tier 2 escalation point for Identity, Messaging, Collaboration, Remote access, Device-management, and End-point security services related to Virtualization, hardware replacements, System Upgrades, System migrations; work to diagnose complex incidents passed from Tier 1, perform RCA, implement durable fixes, and coach frontline staff so the next call is resolved at first contact.

Key Responsibilities

• Deploy/Troubleshoot Active Directory GPOs
• Add/remove DNS records, DHCP reservations, and certificates based on requests from other IT staff
• Troubleshoot sync issues in Entra ID or FIM
• Troubleshoot failed deployments from Configuration Manager
• Deploy DAT/engine updates via ePO; triage policy or DAT-related performance incidents
• Maintain DLP policies and whitelist new requirements
• Track down mail-flow anomalies using Message Trace
• Troubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics.
• Validate duplicate OneDrive data in Preservation Hold Library
• Isolate session-launch failures by reviewing Citrix Director and Studio logs
• Respond to incidents related to RDP failures
• Track and Coordinate patch management of all Windows Systems
• Act as incident/requests/tasks queue manager
• Identify potential process improvements
• Maintain documentation related to architecture and configuration

Qualifications

• Bachelor's degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline
• Experience: 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.

Experience

• Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP core services.
• Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)
• Solid understanding of the architecture and dependencies of Exchange Online, Teams/Webex, and OneDrive.
• Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS.
• Working knowledge of Trellix ENS/DLP/Application Whitelisting
• Scripting: PowerShell proficiency (functions, modules, REST/Graph calls).
• Virtualization technologies
• Certifications (Recommended): Microsoft Identity & Access Administrator (SC-300), MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.

Business Skills

• Excellent written and spoken English.
• Strong analytical problem-solving skills
• Specialized technical expertise and broader IT knowledge
• Compliance with risk, security, and continuity management principles

Skills: dlp,ens,active directory,rdp,escalations,configuration manager,dhcp,rest,windows rds,hybrid entra id,dns,studio