Internship - Reservations

MONDRIAN; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

MONDRIAN Doha is seeking a Reservations Agent to maximize revenue by converting enquiry into bookings and delivering excellent customer service. You will answer all incoming reservation inquiries by telephone, fax or email promptly and in line with departmental standards, while ensuring accuracy in Opera and Delphi operations.

You will adhere to rate and stay strategies, input reservations into Opera, update special requests, upsell hotel services, build rapport with regular bookers, and

Responsibilities

• To maximize revenue by converting reservation enquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service
• To answer all incoming reservation enquiries by telephone fax or email in a timely manner to the agreed departmental standard and wherever possible convert them into bookings
• To be fully knowledgeable in the operation functionality and standards required in using Opera and Delphi
• To adhere to the minimum rate minimum stay selling strategies as implemented by the revenue team whilst always attempting to gain the highest possible revenue advantage for the hotel
• To input reservations into Opera reservation system ensuring all details are accurate and complete in line with agreed departmental standards
• To update any special requests and billing details in Opera
• To give a polite and friendly response to all incoming telephone enquiries
• To be fully aware of the hotels facilities and to pass information on to the customers and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
• To process all enquiries and reservation confirmations on the same day as receipt
• To maintain accurate filing systems for all correspondence within the department
• To build a good rapport with customers regular bookers on the telephone to encourage future loyalty and business opportunities
• To identify potential sales leads for the sales team to develop future accounts
• To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
• To ensure a high degree of personal skills accuracy and attention to detail and a positive attitude
• To perform as part of a team assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue

Job description

How your day looks like

• Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service
• To answer all incoming reservation enquiries by telephone fax or email in a timely manner to the agreed departmental standard and wherever possible convert them into bookings
• To be fully knowledgeable in the operation functionality and standards required in using Opera and Delphi
• To adhere to the minimum rate minimum stay selling strategies as implemented by the revenue team whilst always attempting to gain the highest possible revenue advantage for the hotel
• To input reservations into Opera reservation system ensuring all details are accurate and complete in line with agreed departmental standards
• To update any special requests and billing details in Opera
• To give a polite and friendly response to all incoming telephone enquiries
• To be fully aware of the hotels facilities and to pass information on to the customers and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible
• To process all enquiries and reservation confirmations on the same day as receipt
• To maintain accurate filing systems for all correspondence within the department
• To build a good rapport with customers regular bookers on the telephone to encourage future loyalty and business opportunities
• To identify potential sales leads for the sales team to develop future accounts
• To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets
• To ensure a high degree of personal skills accuracy and attention to detail and a positive attitude
• To perform as part of a team assisting colleagues where necessary and carrying out relevant duties as requested by the Reservations Supervisor and Regional Director of Revenue